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AutoNation Chevrolet Laurel Service Center

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Laurel, United States

autonationchevroletlaurel.com
Car repair and maintenanceAuto air conditioning serviceAuto body shopAuto repair shopBrake shopCar battery storeOil change serviceTire shopTransmission shopTruck repair shop· Car repair and maintenance service· Auto air conditioning service· Auto body shop· Auto repair shop· Brake shop· Car battery store· Oil change service· Tire shop· Transmission shop· Truck repair shop

AutoNation Chevrolet Laurel Service Center Reviews | Rating 3.4 out of 5 stars (8 reviews)

AutoNation Chevrolet Laurel Service Center is located in Laurel, United States on 500 Washington Blvd Suite A. AutoNation Chevrolet Laurel Service Center is rated 3.4 out of 5 in the category car repair and maintenanceauto air conditioning serviceauto body shopauto repair shopbrake shopcar battery storeoil change servicetire shoptransmission shoptruck repair shop in United States.

Address

500 Washington Blvd Suite A

Phone

+1 2403393932

Accessibility

Wheelchair-accessible seatingWheelchair-accessible toilet

Open hours

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M

Max

Mixed vibes, staff was pretty nice in person, saying they support the military and will do what they can to help me. But they didn't seem to believe that I needed a new key fob, saying the battery needed to be changed. I asked them to order a new key anyways They said it would be here on Monday and scheduled me for Tuesday for formatting. I dropped off my car overnight and didn't have the car for a day which I managed fine. They replaced my battery and was like it works! I asked about the new key and they said it wasn't going to be in until Next Monday. They would call when the new one arrived. I waited a week before calling back to see if the new key was in. They said it got in a few days ago, which meant they didn't call back when it got in and it took me over two weeks for a new key and it was frustrating to ask my coworker if they could drive me around again. But in the end it works, got the key and they were nice in person for the most part.

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am c

Very slow service, the frontdesk people is friendly, but not fast.... unconfortable... May be i Came in the wrong day...

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Reba Corrine

My husband took our car here for an engine diagnostic in February. They kept the car for 2 weeks (just long enough for the manufacturers warranty to expire), charged us 150 to tell us the car needed an oil change. We get an oil change and the check engine light comes back on a week later. We take the car back. They’ve had it for 4 weeks today and after weeks of not getting any response about the status of the repairs, the receptionist finally tells us that since the manufacturer won’t pay they won’t fix the engine (without even asking if I’d pay for the engine out of pocket or inquiring about my extended warranty) What kind of business operates likes this? Clearly they have a backlog in their service queue and need help. They still have my car and have yet to do any work to it despite the fact that they have acknowledged it needs repair which contradicts their earlier diagnosis and calls to reach them are scarcely returned. I will be reporting this experience to Chevrolet corporate in the morning.

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Hezekiyah Ysrael

Horrible experience!!!!! All my car needs is an oil change, brakes, roters, tires and a battery (easy fix). Its been 3 weeks and I still havnt received my car. The service department rarely calls you back and when they do its only to extend your wait time. I was told by the service manager (Jesse) that the service tech working on my vehicle was fired. One week later I found out that the guy still works there. Of course this was done just to keep me off their backs. This is a very TERRIBLE service department 1100 for the service mentioned above is overkill!!!! After waiting this long I will definitely demand a price change!!! When it shouldn’t have been this much in the first place! This place is a waste of your time and money!!!!! Go somewhere else!!!!

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Ayanna Smith

Horrible. I made an appointment to wait to have my car repaired and it took two weeks to get it back. Drove off and all of the lights were back on. Not sure what they did. The service is horrible and the service manager, Jesse is rude and condescending. General manager refused to help. Don’t take your car there for anything. Awful service!

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Janiel Banks

Treated my husband and I like...Kings and Queens. Thank you Mrs. Stephanie Kellogg-Turner. We love our new van. Thank you for great service.

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Estela Velez

Good services and they tell you if the vehicle needs any repair or if everything is fine.

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brandon boucher

I purchased a service package, which included several oil changes, from Autonation when I purchased my vehicle. I was told I could use it at any Chevy dealership, but the fine print said any Autonation Chevy. Sneaky buggers. I scheduled my oil change and stated I had a service package for an oil change. The day of my oil change, I checked in at the desk, gave the service desk a copy of my service package and noted that my oil change should be included with the service package. I had some other work done and several hours later I was checking out at the payment desk. I asked where my vehicle was and the woman said "In the parking lot." I went outside, looked around, walked around the building and after several minutes, found my vehicle. I took a quick look at my receipt, and low and behold, I was charged for an oil change. I went back to the front desk begrudgingly sent me to the service desk manager who said that he would just credit me another oil change on my account. I said that would not work and need a refund. The service desk manager said it would take three days to process. It has been a month with no refund and no return calls. It is very doubtful that I will be using this Autonation service again.

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