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AutoNation Ford White Bear Lake Service Center

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White Bear Lake, United States

autonationfordwhitebearlake.com
Car repair and maintenanceAuto air conditioning serviceAuto body shopAuto repair shopBrake shopCar battery storeOil change serviceTire shopTransmission shopTruck repair shop· Car repair and maintenance service· Auto air conditioning service· Auto body shop· Auto repair shop· Brake shop· Car battery store· Oil change service· Tire shop· Transmission shop· Truck repair shop

AutoNation Ford White Bear Lake Service Center Reviews | Rating 3.9 out of 5 stars (5 reviews)

AutoNation Ford White Bear Lake Service Center is located in White Bear Lake, United States on 1755 Buerkle Rd. AutoNation Ford White Bear Lake Service Center is rated 3.9 out of 5 in the category car repair and maintenanceauto air conditioning serviceauto body shopauto repair shopbrake shopcar battery storeoil change servicetire shoptransmission shoptruck repair shop in United States.

Address

1755 Buerkle Rd

Phone

+1 6513018386

Accessibility

Wheelchair-accessible seatingWheelchair-accessible toilet

Open hours

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Ron Von Wald

My step daughter bought a car here and brought it back to the service center about a month ago for tire balancing, service check, and rotation as she was experiencing shaking. They told her that after balancing they checked it and the problem was solved. She said that they were very rude to her and didn’t want to explain anything. And they charged her Almost 80 (I typically pay less than 40 for rotation and balance elsewhere). After driving it she noticed the car was still shaking. She showed me her service receipt and after reviewing it, I noticed that it said that rotation and service check were declined. I then drove the car, and noticed that the front left tire was shaking at lower speeds - typically a sign of a wheel out of balance, or bad tire or rim. I brought the car in myself, giving them the benefit of the doubt that perhaps a wheel weight had fallen off. They said that it would cost 120 for a diagnostic test. After arguing with them, I elevated to the service manager. When I asked why they placed “declined” on the rotation, and service check he stated “that doesn’t mean anything” and asked why they would charge 120 for diagnosing a problem that they had already charged a premium and not resolved. His reply was something like “we have to pay for these people”. Although I was flabbergasted, I finally told them to just re-check that the tires were balanced (to confirm there wasn’t a bad tire) and rotated Fast forward to today (about 2 weeks later). My step daughter had me drive her car to check it as it was now a rear tire that was now shaking. I suspected that the rotation moved the front “bad” tire to the back. I brought the car to discount tire to put the wheel on the balance equipment. It was immediately obvious that the rear wheel was bad, and separated. It seems highly unlikely that this would not be obvious previously. It amazes me how a service center can provide bad service, charge premium price, and miss something so obvious.

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Rae Jones

Friendly quick fast good salespeople and they'll get you the best deal you can have service is great

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Kathryn Fernandez

The services are always fantastic. The environment is fantastic. The mechanics are always wonderful. 5 stars.

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Kimberly Pasco

Excellent service from Rob in the Quick lane, he was able to take my Escape in right away and address my concerns, answer questions and give me a plan of action. I appreciated his great customer service and attention to detail which put my mind at ease. I am a loyal customer of this location! Will continue to drive the distance to get this kind of dedicated service.

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Dianne Wilson

UPDATE, my review has changed. Within the last 6 months my experience has been horrible. They do not answer the phones when attempting to make an appointment for an oil change or maintenance. If you are lucky enough to get an voicemail option, dont leave a message as the call doesn't get returned. I decided to wait in the Quick lane. The person who came out interacted as if it was let's make a deal. Totally confused I just want an oil change 54.00 I believe it was. Upon the completion I asked for a car wash and received an attitude for asking , then when i went to pay it was close to 100 because they did a tire rotation that i did not approve. When the cashier tried to find the supervisor that wrote it down and was the same person I had been dealing with since arriving, he was no where to be found. Finally he shows up and while I was waiting at the desk the cashier walked inside the work area to tell him the situation, I watched him rip his jacket off aggressively as if he was ready to throw punches. I couldn't believe what I was seeing. He came inside and began arguing with me about the tire rotation. UNBELIEVABLE! I honestly could not grasp the whole experience. I WOULDN'T go back to AUTONATION if it was the last place to go. I do not trust them, they are extremely disrespectful, unprofessional and aggressive, not to mention sneaky. They dont answer the phones or return calls and if your lucky to get someone they are extremely rude. It's very sad how they have declined and gone down hill with customer service. I now must figure out where to take my Ford for oil changes and maintenance until I purchase a new vehicle as I would NEVER go back to AUTONATION!!

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