Avalon, United States
105 Pebbly Beach Rd
N/A
+1 3105101777
Buyer beware! DO NOT GIVE THIS PLACE YOUR BUSINESS! On the morning of our appointment, we drove out for 5 minutes before the driver drove back to shore stating that he felt like there was something wrong with the engine and would rather be safe than sorry. Since no one in the group got to sail, my husband and I were told that we can reschedule for another time without an additional charge. 1 week later, we see that they charged us for both appointments. We called them several times and left a message each time without any answer so we filed a complaint with our credit card company. Parasail Catalina then sent the credit card company an invoice with both appointments so now we can not re-dispute since they said those charges were correct and have “proof”. We tired calling parasail Catalina again and finally got front desk Alex who immediately gave us an attitude and accused us of calling the credit card company instead of them so now they can’t do anything about it. She was extremely rude to us and said she wasn’t the manager and can’t help us but would leave a note for the manager (whose name she refuses to disclose). Another week passes by, we follow up again and once again she says the same thing while screaming at my husband that she wasn’t “the manager or the credit card company” and even though she sees that we were inaccurately double charged, she can’t help. As of today, we are still charged for something we didn’t get to do despite their initial promise. These people are thieves and this is fraud. After this review, I’ll be sending my complaint to the BBB. Don’t give them your business!
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Great experience going up in the air and coming down. I got the photo package as it was my 6yr old's first ride. My 6r old takes better pics! Check them out yourself...All of them are blurry, lens has water spots ...all of them are the same! Unbelievable skills...and not in a good way
Free for Birthday... what an amazing deal. The gentlemen have a great since of humor, loved it .
Highly skilled staff. Had a good time parasailing with this team. We went twice with them over the weekend. Highly recommend. Best, Swati
DON'T BUY THE PHOTOS!! I bought tickets for my 3 kids and the photos are terrible! You can't even see their facial expressions. A waste of 30.00. The experience was awesome so do it but don't buy the photos!
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