Aylesbury, United Kingdom
Clue Hill Farm
N/A
+441869327810
Just collected my dog and cat after a 3 day stay.I cant rate it highly enough. My dog received love and cuddles. My cat has recently had an amputation. Not a problem. He was upgraded to a double kennel, given his meds and an extra fuss. Nothing was too much bother to ensure both animals had a nice stay. Any emails were answered quickly and with a lot of care(my cats surgery was very sudden so wasnt an issue when I booked - but when I asked if he could still go the e mail I received put my mind at rest) Emma and Lynne do a fanrastic job. The kennels/cattery is spotless. I'll definately be taking my pets there again. 5 stars!!!
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Do not believe the 1 star reviews done on the hype of some social media biassed uproar, by user that are unlikely to have used these kennels / cattery. Greencourt is in fact licensed by the council (I checked directly) and hence insured (no reason not to believe the management on this). We have used Greencourt for several years, initially my wife with her cats, then more recently with our dogs. We have always felt we had a great service, and our animals were well looked after, we con only say good things of the place. In fact, our dogs wag their tails when we leave them there, and seem always very relaxed (after the initial excitement) when we collect them, which for us is a sign of having been treated well.
Took our cat here after no other local catteries having spaces. He came back very happy to see us. He left one of his toys there and when I realized, I called them up and explained that one of his toys may be there, the lady who answered the call then went to have a look, thankfully it was there and they are posting it out to us so we don't have to travel the them!! Thank you for this option as traveling to and from can be a bit difficult especially seeing as I'm disabled and we have a young child. My hubby is my carer and it's sometimes impossible for me to be left alone
Unfortunately we wont be back to this kennels, Our dog ran away during the handover, it was an accident from the pet transport we had arranged but our dog was checked in at the time & on the kennels property, we were so glad our dog was finally caught a few days later by a external source & handed in to the kennels which we're grateful they took her in out of hours & apart from Emma who seems to be the main one running the place, the management gave us no communication that our dog was missing for days, we had to rely on the caring local people to help us & we had to contact the kennels to update them so feel that they totally took a back step. washed their hands of the situation & didnt offer the support you would hope from a business caring for pets, they didnt inform all their staff that it happened as when we spoke to the staff a day later while my husband & I were out searching the grounds they said they didnt know anything about it so that wasnt helpful at all & I feel that security or customer care is not a priority for them as I feel they offer no solutions for this to not happen again even thought I suggested some they said well it's not happened before so dont seem to want to learn from this situation which is sad as I would hate for this stressful situation to happen to anyone else. All I wanted was to be informed from them as I never got one call or message, for them to help prevent it from happening again but they're not interested at all.
My dogs Oscar and Sparky had a great time at Greencourt Kennels. The kennels are very clean and the staff are very helpful and pleasant. I would recommend Greencourt to anyone looking for a place to board their dogs.
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