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B and A Travel Service

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Carbondale, United States

bandatravel.com
Travel agencyCruise agencyTour agencyWedding planner· Travel agency· Cruise agency· Tour agency· Wedding planner

B and A Travel Service Reviews | Rating 3.6 out of 5 stars (4 reviews)

B and A Travel Service is located in Carbondale, United States on 701 S University Ave. B and A Travel Service is rated 3.6 out of 5 in the category travel agencycruise agencytour agencywedding planner in United States.

Address

701 S University Ave

Phone

+1 6185497347

Accessibility

Wheelchair-accessible entrance

Open hours

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Alyssa Long

This was my first experience with a travel agent. It was wonderful! Hellen was amazing! She was very helpful and had all the answers to my questions. I’ll definitely go back for help booking trips in the future.

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Bryce Williams

We are currently planning a vacation with these folks and they could not be a nicer bunch. We have dealt with a couple of different individuals but always with professionalism and honest opinions of resorts. I heard they have been bought by another company but I hope they don't decline in customer service.

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Isheng Hou

I was extremely dissatisfied with my experience with B and A Travel Service in Carbondale and would not recommend it to ANYONE. They will try to take advantage of you for sure, so if you want to enjoy your vacation, DO NOT GO TO THEM. One of the people who was travelling with me got in a severe car accident and they could not walk for almost a year. We had to cancel our trip because of this. We asked to postpone the trip, or just transfer the balance we had already paid to some other package within the next year. We were completely willing to give them our business but just encountered an unfortunate event. However, B and A said they could do nothing, which is ridiculous because this was months and months before the actual trip date. Finally, after a very long process B and A said they would refund us part of the money we had paid, yet they refused to refund us anything more than about 30%. While we felt that this was unfair, we wanted to get back whatever we could and agreed to the deal. After a month, we still had not received the refund. When we called B and A, they just said it might take a couple more weeks. We kept waiting but just never got the refund and when we called the agency again, they never brought it up either. The people working there pretend to be very nice, but are just tricking people out of their money. EDIT: They eventually refunded the amount they said they would (about 30% of what we lost) after we contacted them many months later on social media.

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Austin Crane

I went to A and B travel. Told them what I wanted and they told me they would call or email me the information for my trip. Awesome... great. A week went by and I heard nothing so I called them. They assured me they would call me in the next few days. Again nothing. A couple months go by and I say ok maybe they got busy whatever life goes on. So I called them and again told them what I wanted for a trip for January. Yet once again they cant even contact me!! I dont know how they make money because their customer service sucks!!

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