Scottsdale, United States
7047 E Greenway Pkwy #250
N/A
+1 8009588591
Really spectacular service. Back Office Betties has been great for us - they handle the phone professionally, so much so that our callers assume they're right at the reception desk. But really, our staff is freed up to be more productive! And the service is remarkably versatile, allowing me to choose whether I'm an guy or a mobile one. Really the best service of its kind I've ever used.
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I have used Back Office Betties (\the Betties\) for a couple of months. I am happy to say that their service is a life saver for anyone running a small business. The setup was easy, and would have been easier if I already used a scheduler to book appointments. After I set that up, the Betties confirmed my office hours, sent me a recording of the greeting, and gave me some pointers. What REALLY sold me on them was this: I have been a manager/employer for a long time and I always challenged my employees to answer the phone with a frown, but sound like they're having the best day ever (Hint: it's IMPOSSIBLE). The Betties ALWAYS answer my calls with a smile. Sean, who is my account coordinator, is always there for me if I need anything, and the small group of assistants who call in to me are both personable and professional. I also love sending the Betties an email to have them schedule a client. It is so convenient to ask them to book somebody, saving me time while presenting a professional experience. I really can't say enough about the quality of their service. The pricing structure also can't be beat. They don't charge you for spam or quick calls and they bill by the second rather than rounding to full minutes. They can complete forms that work with my intake and client management system and have a mobile site for on-the-fly call management, which is really handy! I can't say enough about Back Office Betties.
As an answering service for lawyers, Back Office Betties is unmatched in customer service and quality client interaction. Sean has consistently followed up with me to ensure my satisfaction with the services and strives to give a phenomenal customer experience. Rates are reasonable and this is one invoice I am happy to pay when I hear of my client's experience with Betties.
I’m at a small law firm and we have been using Betties for 18 months. They are extremely professional and it’s just like they are in my office. I love that they can schedule appointments and start the onboarding process. They have a great communications platform and are easy to work with. I highly recommend them.
I don't know what I did before Betties! I have noticed a marked increase in new clients and increased revenue month over month for the simple fact that we are capturing every single client that calls is huge and even more - I don't have to worry about dropping whatever I'm doing every time the phone rings. Thank you Betties!!
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