Badalona, Spain
Carrer del Progrés, 340,
N/A
+34933838711
The products are really good. They fit well and the material is durable and excellent quality. Due to their concept off build to order an exceptional variety of designs is available. You just need to have some patience because it might takes a full month to manufacture and ship your order but I don't mind that. The service on the other hand needs to improve. On my last order somebody presumably made a mistake during manufacturing and attached the tag for my order to a false item, which in turn was shipped to me. I reported that I got a completely different item from what a ordered (wrong design, wrong color, wrong size) but with a tag for my order on it. Turbo just told me that I should send it back to Spain first. I found out that it is forbidden to send products from Germany where I live to other countries in letters, so I had to send it as a parcel, which cost 11,25 Euro, while the product was just 29 Euro. I asked turbo multiple times to provide a free return ticket, which is much cheaper to obtain for them as a business, than for me as a private customer and best practice for all major online shops here in Germany but they simply refused. At last I got my money back via the Paypal customer protection but still had to pay the return costs myself. Turbo refuses to provide any compensation for the high return costs, even if it was clearly their fault that the return was necessary, which I find pretty unfair.
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I have been purchasing waterpolo suits from Turbo for many years (200). Wheather a large or small order, delivery has always been on time to my addresses the United States and Canada. Correspondence with the company has always been prompt and courteous. The few problems I've had have always been resolved quickly and satisfactorily. The quality is second to none. The material is tough, doesn't snag or pill, doesn't sag and holds it's shape and colors are just as bright and vibrant five years on as they were new. The design selection is outstanding! They are always coming up with new and fun designs, and I like that the older designs are always still available. I have never hesitated to recommend Turbo products and will continue to order online.
The BEST swimwear for real swimmers. beautiful and lasting, colorful and stunning. I'm in LOVE with those swimwears!!
I have tried in the past their products, top quality and the fabrics are very resistant. Nevertheless the online orders apparently are very problematic. I placed my order on the 30th of November, as of today one month and a half later, i have no status updates. The customer support responded to some of my first messages during December, but have completely disappeared since. They never gave an answer to that is going on and/or propose a solution. What is also very striking is that, although usually one is charged only the moment an order is dispatched, they did charge me the very next day i placed the order. So the products have been paid for since the 1st of December.
I swim almost evey day. Normal swimming pants are completely worn out after three months. The Turbo pants, however, don't even loose their intense colours after a year. They are really worth the price and you will certainly find a colourful motive that suits your taste.
Deli
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