Bakerstown, United States
5887 Heckert Rd
N/A
+1 7249337875
To sum it up I am most upset with the poor professionalism and upsetting phone call I experienced with the owner. Under recommendation from our insurance company we had Servpro of Wexford come to our home after water damage. It was apparent during and afterwards that the goal was to do as little work as possible. This was also mentioned during our conversation initially that if it wasn't absolutely positively necessary (or financially beneficial for them) it would not be done. We had drywall/ceiling and lighting that had water behind it and was noticed, but somehow did not need to come down/be fixed (even though I questioned this--). Unfortunately, somehow a month later we had another water issue in the exact same area (as the first time the cause wasn't found) and a new mitigation company went above and beyond for us, THE CUSTOMER. Being so, they found that the materials left the first time by Servpro now had mold starting to grow behind them. It was obvious to everyone- my family, the plumber, the new mitigation company, even our insurance company (via phone) that these materials should've come down the first time. I'm not one to write and complain. I informed the owner of Servpro of all of this who told me he would like to keep his good reputation and help us if possible. After informing him of the now new costs for repairs he immediately became disgruntled and aggressive, claiming the new mitigation company was essentially just trying to get every penny's worth they could. NO, actually they were just doing their job and now fixing the problems left by Servpro. Our conversation got cut off and here I am, upset and offended because I was simply relaying the information he asked me to. There are plenty of companies to choose from, I would not use them ever again.
like
The man on the phone gave me competent, caring advice and did not minimize my concerns while simultaneously detailing why my situation was not too bad. I highly recommend this knowledgeable and ethical place .
Doug was knowledgeable, professional, thorough, detailed, and work was clean. He is personable and has a good work ethic. Did a very nice job and recommend.
Doug and the ServPro Wexford team do high quality work and are courteous and responsive. Highly recommend!
Great service, fast, clean honest professionals. Knowledgeable about the insurance claim process, saved us from major unnecessary costs and headaches. Thank you Servpro of Wexford!
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