baleal, Portugal
Av. do Mar
N/A
+351 262750331
In-store shopping
Wheelchair-accessible entrance
Gorgeous surfboards
like
I would honestly like to leave no stars but that doesn't appear to be possible. My partner and I each bought a new O'Neill Hyperfreak wetsuit from this store. These are not cheap suits (260 each) but we wanted to buy a quality product that will last. During the sale TWO members of staff enthusiastically and continually stated categorically that if there were ANY problems with the suits we could return them to ANY O'Neill stockist to sort out. This is an outright lie. Within two weeks my stitching on one arm came undone and the interlocking seams at the knee joints poked out. The suit looks shoddy. Fortunately we were still in Portugal and drove south two hours to return it to the original store. Surfers Lab refuse to replace it with a new suit, even though returned within ONE MONTH. I can only have a repair. I've now waited two weeks for this suit to be returned (putting off the next leg of our journey for a week) and was told today that it will arrive sometime next week. We leave Portugal tomorrow. I am so deeply unhappy with this entire situation - I was told that there was really nothing wrong with the suit and 'it's just a few stitches' but now it's taking three weeks? I've had to hang around here waiting for basically nothing to happen. We have to leave the country tomorrow and as much as I have tried so hard to be accommodating and not to think the worst I'm beginning to conclude that Surfers Lab will saying anything to people who are 'passing through' to get a sale. Lesson learned - don't buy expensive kit when abroad no matter what the sales staff tell you about the 'cast iron year long guarantee'. O'Neill (and I'm presuming others) will only honour this at the Point Of Sale. If you're on holiday, or travelling for work and can't hang around for all of this massive farce then the guarantee is less than worthless. Just one of the absolute worst customer service experiences of my entire life. I will never shop here, or buy O'Neill products again.
Thanks a lot to Jamie who knew everything fins and was generally great to deal with! Thanks man
Really fine people, great customer service and a good variety of new and second hand boards. I bought a second hand board there and was patiently showed a lot of different boards regarding my preferences. Keep up the good work and vibe guys :)
We actually wanted to buy two boards here, then were sitting and discussing in the car what we want to buy. Then the car in front of us, out of the blue, crashed our car (directly in front of the shop are two parking lots). Instead of helping us, the shop people just blamed us (our car was just parking there! No motor on, nothing!) and afterwards they where telling us they don’t like us to park in front of their shop, because our car is too big (i mean there are official public parking lots in front of the shop! You can’t tell people to not park there!), and actually saying „we can’t call the police because you park on an official parking lot, but we would like to...don’t park in front of our shop, park somewhere else you take sight of our shop with the big car.“ obviously we didn’t buy anything and left...
Bought my flashbomb here, the staff is super dope and they offer you great advices, even about the best surf spots around! The store has a tastefull look and they have surfboards of every kind in the basement, it's mind blowing. I would recommend this one for sure!
Great shop for surf material and general beachwear. Knowledgeable staff and cool vibe. Welcome to Baleal!
Great Surf shop with lots of things and big selections of boards! The staff is very Nice and helpful !!
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