Banff, Canada
405 Spray Ave
N/A
+1 4037622508
In-store shopping
Most reliable and amazing customer service I have ever experienced. I wish I could give more than five stars for the above and beyond service we received from the staff. We biked to Banff from Canmore, on our way back my sister damaged her bike. The staff at chateau mountain sport dove all the way to banff to help us resolve the issue. I would highly recommend this place to anyone because they care greatly about their customers.
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Love this place, the bikes were perfect and a reasonable cost. The staff were very pleasant and helpful. It's a great location, especially for the legacy trail. I would go back here !
Not only is the store convenient for Banff Spring guests but the service staff/management are top notch professionals, courteous, uber safe re covid and the whole experience creates a fun memory that you want to come back again.
We used the Banff location and had great knowledgable service from Sam. Super friendly. Will definitely recommend and rent again in the future!
Great service, obviously guys are experts and know conditions will put you into right equipment to challenge the mountains.
Quick and reliable service with newest/best equipment in Banff, what more can you ask for? Would highly recommend!!!
Incredibly helpful staff. I was in Banff on a family trip at the beginning of October when the seam of my right boot broke. A snow storm had just hit and what was once a waterproof boot, turned into a soaked and frozen foot. An outfitter helped me with a great pair of boots that got me through the rest of the trip with no problems and...quickly became my favorite footwear.
Got my snowboard tuned and my partner's snowboard repaired there. Best price in Banff for what we had done and they did a really good job. They also rent things like ski/snowboard gear, skates, snowshoes and ice cleats. If you forget your cold weather gear they even rent jackets and boots. Rental shop is in the conference centre and the retail shop is inside the hotel which has a ton of good quality brands like Canada goose, Patagonia, North Face, Spyder, Dakine and Billabong. Would recommend
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