Banff, Canada
521 Banff Ave
N/A
+1 4037622688
Tyler was very helpful and provided excellent customer service. Our car broke down in Canmore so we booked an SUV online, Tyler let us know they didn't have one available until the next day. He set us up with a different car to get us to Banff that night and then called us the next day and drove an SUV from Canmore to Banff for us. We really appreciated his help and he went above and beyond for us, he deserves a raise!!!
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DO NOT RENT A CAR HERE!!! We put a reservation and got a confirmation call at that morning, we confirmed that we'll be on time for pick up the car and the staff promised he'll keep a car for us. However, there was no staff at the counter when we arrived. We called twice and waited for 30 mins and a staff showed up and told us WE HAVE NO CAR AVAILABLE. I've heard that this company takes overbooking a lot so this could happen, hut I didn't think it's true cuz it sounds ridiculous to me. We eventually got a car after 2 hours from Canmore and we even need to drive it back by ourselves.
DO NOT RENT A CAR HERE! We rented a car and nobody was available to provide the car to us. For almost 2 hours i called the number provided and nobody answered. You need to leave a voice message for them to get back to you, but nobody will call you back. I really needed the car to get to the airport and had to rush and rent another car from another rental car. I spoke to the hotel staff who said there was a lot of complaints because enterprise does not delivery the cars as promised. Very frustrating and i will never rent a car with enterprise again.
Tyler was fantastic, helped me out in a bind. Was able to get a truck to me from Canmore in 2 hours, was flexible on a few things, and had great service. My second time renting from Tyler and I'll be back here everytime I need to rent a vehicle.
The man assisted me with the car rental is really nice person, I don’t know what’s his name but he dressed up,and gave good suggestions and helps with the insurance and car! He should get promotion
Cars are great, service even better! Many thanks to Tyler and Daniel for all your personable help! I'll be back!
I've rented a car from these guys a few times now. Daniel, who I believe is the assistant manager is extremely helpful and has the customer as his priority throughout. A great place to rent a car because of the price, customer service and vehicles themselves. Cheers!
Tyler is the man! Awesome service and he will go out of his way to make sure he gets the job done! Helped me out more than he had to and its obvious hes genuine and the stores need more people like him! Thank you again Tyler!
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