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The North Face Store Owned and Operated by Highline Outdoors

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Banff, Canada

highlineoutdoors.ca
Outdoor clothing and equipment shop· Men's clothing store· Shoe store· Sportswear store· Women's clothing store

The North Face Store Owned and Operated by Highline Outdoors Reviews | Rating 4.3 out of 5 stars (5 reviews)

The North Face Store Owned and Operated by Highline Outdoors is located in Banff, Canada on 124 Banff Ave. The North Face Store Owned and Operated by Highline Outdoors is rated 4.3 out of 5 in the category outdoor clothing and equipment shop in Canada.

Address

124 Banff Ave

Phone

+14037620775

Open hours

...
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S

Smlatour

My parents went in this evening and felt extremely out of place and unwelcomed by approximately 3 so called ‘gentlemen’ working there who were preoccupied chit chatting amongst themselves. Not a single greeting but glares. Upon reading a few reviews below, it’s a shame this seems to be a recurring matter. I question your management’s integrity for tolerating such arrogant and pretentious behaviour. Do better.

M

Michelle CG

The staff is amazing ! excellent advice and experience sharing from lady from Scotland , she understood my needs and proposed coats within my budget. Thanks a bunch!

B

Best Foot Forward

I received really excellent service from this store. Sam, Khalifa and Morgan were all knowledgeable and super-helpful. All three went above and beyond to answer my questions and resolve my issues. I will shop here again.

H

H W

Very poor customer service. They treat you like you don't belong here. We said goodbye on our way out and the guy at the desk just looked at us and mumbled something. Never once asked if they could help us with anything. We felt very unwelcome.

K

Kathy K

I went to your Banff, AB location On Wednesday, September 23 just before noon and I was told quite rudely that I cannot enter the store as I have coffee in my hand. I asked the male at the door if I can leave the coffee there. Was told again rudely that I cannot, so walked out. On another occasion (couple of months earlier), I went into your store (same location) as I had a TNF jacket and the feather was coming out. Asked if they can help me as it should be under warranty. The answer was “they will not do anything for you”. On Wednesday, September 23 went into Monod Sports in Banff almost across TNF store and they were happy to help me with my coffee in my hand. Instead buying a TNF jacket I got an Arc'teryx jacket with an excellent customer service and the feather is not coming out. I believe you should do something about arrogant young people who work in your store, they think because they work in Banff, they are above everybody. In summary, I will never ever buy a TNF product or enter your store.

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