Bangor, United Kingdom
Retail Park, Caernarfon Rd
$$
+441248660352
N/A
The staff in store were actually pretty great. I was happy with the order and the helpfulness and friendliness of almost everyone. I ordered 1 carpet initially, but the roll didn't quite cover the room size, so I then had to go in and re order another (more expensive) carpet. The real problems started almost 4 weeks in, when I still hadn't received my carpet, or heard anything about it. I contacted them, and the found out there had been a problem with the order Eventually, 6 weeks in, my carpet arrives in store (yey) The *one* carpet fitter they have is on holiday for a week You really can't make it up. So. They arrive the next week, ready to fit the carpet. They can't fit it because we've had carpet moths in the past.. (This had all been discussed in detail when I initially ordered). So I then had to pull out all the old carpet and the underlay. Treat the room. Then spend a further 120 on new underlay - although they did give me a discount.. So. Now I'm still waiting, hopefully today, to get my carpet put in Watch this space for further developments
like
2 lots of money taken due to system error , still attempting to get it refunded 2 months later . If they are not sure if you're card has been read don't whatever you do try twice, because its head office not the store that does the refund, and getting it back is virtually impossible. DISGUSTED, I do not recommend.
Don’t bother unless you have a carpet fitter. Paid for a carpet 5 weeks ago. They cancelled the first appointment at short notice. I offered to get my own carpet fitter, but Carpet right insistent I had a contract and I couldn’t break it. The second appointment they didn’t bother to turn up! I had expressly told the shop I had to pay someone to be there for the fitters. An hour and a half after the booking was supposed to take place I had a text saying be there in 3 hours. Remainder of this review to be completed later - if I can find someone to go to my house and hang around for a few more hours in the off-chance.
Appaling pressure sales. Great shop. Fitted would not do as asked and price eack room. Phone consultant gave massive price hike unless you pay now, free fitting removed unless you pay now. Now on 4 time of saying we want no contact, they even ignore that and keep selling.
was suppose to get a call on Monday a week after ordering a carpet it never came phoned all day on Thursday from 10 till 4 left messages to call me back that never happened got through at 4.30 pm as it turn out only one person working in the whole store that day no apologies for not returning the calls they said my order was in & was ok to collect on Friday after dinner however when I got there with a work van to collect the shop was closed at the note on the door said only one member of staff was working (like yesterday) & he had to go out to do deliveries & would be back at 1.30! there was other people waiting to collect their items they were is the same boat as me they also were not happy i was just about to go home he arrived back 15 mins after his 1.30pm note! one couple had waited 5 weeks for an order & 2 hrs outside the store for pick up!! DO NOT USE CARPET RIGHT BANGOR for a carpet your will regret it the service is SHAMBOLIC to say the least!!!
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