Barrie, Canada
425 Dunlop St W
N/A
+1 7057266527
They crossed all their ts and dotted all their i's quickly and efficiently. Their price was great, the staff was friendly and helpful. We will be back!
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Rented a car between Christmas Eve and dropped off this morning Dec 28th. Rented through hotwire and directed to deal with Avis on Dunlop St West in Barrie. My contract which was with Avis stated a 36.57 per day and 11 cents per km over. When I picked up the vehicle the woman at the desk stated that her little piece of paper says they will be charging me 15 cents per km. I showed her my confirmation email with the Avis logo and she said there's nothing she can do about it . On my return this morning the man behind the desk with an argument did honor the 11 cents per km but ended up charging me 47.99 per day instead of the 36.57 confirmed by Avis. I told him that price was wrong but he also said there was nothing he can do about it and that they were an independent dealer and the price on their computer is what they have to charge me. So much for honoring contracts. I went home and phoned Avis headquarters after being on hold an hour they said to me in 4-5 business days someone will be contacting me about this issue when it could of been resolved this morning in person. The car was good the customer service, organization and communication with a 3rd party booking site were very poor. If you are quoted a price a business should honor that price and not make you feel like an idiot .
Have talked to plenty of ppl who have been able to use debit to rent a car.. websites even say debit can be used just a higher deposit could be requested.. my suggestion is to take down any misleading information so you're not wasting ppls times.
You book and get one price and only to be shocked by the amount charged on your credit card when you drop off their car. Was disappointed by the inconsistent charges.
Very polite and helpful customer service.
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