Barrie, Canada
351 King St W Unit 8-10
N/A
+1 7057300498
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I saw a few negative reviews left recently regarding the staff being unfriendly. I don't review often, only when I feel it's important. I feel it's important to let you know that I was the only customer in the store today, and all three of the staff were quite pleasant when greeting me. One immediately asked me what I needed, and helped me find the bandsaw tires for my old Craftex saw. The price was competitive with any of the cheap generic orange urethane tires available online. The quality is about what you'd expect at this low end of the price range. They're not pretty, but they are durable urethane rubber, and I expect that they will outlive the saw. The gentleman was extremely helpful, advising me to soak the tires in hot water before stretching them on to the wheels. He specified not to use boiling water. Some quick research on Google affirms the validity of his advice. After I'd cashed out with my purchase, the gentleman reminded me to really take the time to remove the glue from the old tires before I install the tires. I didn't have any glue on the old tires, but the advice is still great education for a customer who is obviously in the bandsaw market. I'll never forget that, should I ever encounter the glue situation in the future. All-in-all, this was one of the most knowledgeable staff I've encountered recently. Reminds me of the good old days when the sales staff had passion for their products, not just for their paycheck. It was my first time in, and certainly won't be my last. They have a great selection of everything you could need. They have a whole wall of abrasive belts, a whole wall of router bits, all types of specialty calipers, etc.
like
I have called a dozen times, left 5 messages and have been calling for a week to find out where an item I purchased over 2 weeks ago has gone. Customer service does NOT return messages, they also don't answer calls either. If you call the order desk they transfer you and than customer service doesn't answer. I have contacted PayPal to force a response from them and it's now going on the 3rd day without a response from them there also. This company is great if you shop IN STORE (which is why 2 stars and not 1), but the second you buy online with multiple items, you run the risk of not receiving some items and never being able to get someone on the photo to inquire about their shortcomings regarding delivery of purchased items. They currently owe me 300 and I'm not happy at all as the price of the item has now more than doubled and it seem a refund from PayPal is all I'll get because they won't respond in PayPal's time limit.
A complete nightmare to deal with. Totally disorganized, leaving you on hold for 10 minutes every time. Called to order 2 vises 200 each, and just wanted two that matched. The lady on the phone was disrespectful and condescending.
Nice store. Great selection of woodworking tools and accessories Friendly staff
Always have what you need. Great staff
Deli
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