Barrie, Canada
53 Bayfield St
N/A
+1 7057344400
Wheelchair-accessible car park
I’m giving 2 stars because this place is really a hit or miss with the staff. I had an amazing staff member help me yesterday. I’ve had way too many negative experiences here though. One employee was extremely rude to me when I was getting change for my cash flow. She and the other employee beside her cackled when I asked for a roll of loonies and quarters. I have zero interest in being made to feel small. She proceeded to tell me that RBC was giving away 300.00. If I opened an account she would give me 300.00 as if I desperately needed the money. I said no thank you and she laughed again and said “you don’t want 300.00?!” I calmly told her I did not want it from her specifically. I felt really confused as to what was so funny this whole time. It’s not cool to make people feel small though. I’ll be phoning in to complain about this. Also, they are very, very slow at this location. The one upside is that they do have cash.
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This has to be the slowest bank ever. If I could go to the machine and take care of business I would. It would be a great idea to have more than two tellers on a Friday afternoon!
I wish I could say something positive about this place. The hours and days of operation really suck. The parking is horrible. The manager is belligerent and rude. She's one of those ladys that thinks she knows everything.. Im right, you're wrong. End of story. Her public relations are truly dismal.
I would actually give my review half a star if I could. I have been a client with Royal Bank since the early 80's and only just last week I treated so quite rudely but a bank teller/advisor. Because of him I plan to pull out of Royal Bank and transfer somewhere else in Barrie. I don't even want to step foot in that bank ever again or a Royal Bank for that matter for how I was treated. I am a mature student working at a great job and I am settled in this city and I will make sure I let all know about my experience with this bank.
I have been an RBC customer for well over 30 years and have never received such rude treatment as I did at this branch. We talked to someone regarding refinancing our mortgage but she was so condescending that we asked to deal with someone else. The second woman was not much better. I understand that because I am self employed we do not fit their lending criteria. I can accept that but to treat customers as rudely as I was is terrible. RBC is a fine bank, just do not go to the branch at 53 Bayfield St lest you be stuck dealing with either of these two women. Use a different branch. We did move our mortgage as another bank was more than willing to lend us the money.
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