Bartlett, United States
1124 W Stearns Rd
N/A
+16304699200
My insurance covers 1 annual physical with routine labs 100% and has never been a problem until this year. My visit was coded incorrectly and when I called billing, Donna, the billing rep started yelling at me after my first sentence. Kept telling me \people need to understand that they need to pay their portion of labs\. She wouldn't even listen to me, kept cutting me off and insisting it was correct. I'm a nurse practitioner and I know quite a bit about coding and billing. I even confirmed with my insurance rep that the routine labs code was missing when my visit was submitted. Totally unprofessional lady and needs to find a different job!!! I used to refer patients here, not anymore!
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I’ve been a patient at this office for over 10 years, if you’re able to get ahold of someone (that seems to be the tricky part though), the care provided is good, which is the only reason I gave 2 stars. They have insanely long call wait times I’ve waited on hold for over an hour to talk to a nurse/PA (even pre-COVID). The wait times to get RX refills can take a week or more. The response times are generally outrageous. I don’t recommend this office if you need anything done timely.
Every doctor my husband has seen has been great. They listen to their patients. The officce staff is knowledgeable and very polite.
Doctor LALIN NUTH is by far the BEST female doctor I've met. She is very ethical and respectful.
I had been seeing Dr. Zator for years, he was a good doctor my issue is not with the doctor it’s with Dupage medical. I’d completed an e-visit which gave me the option to select my dr for review which I did, I got a response from a doctor I had never seen the information he gave was complete wrong, he also closed the e-visit so I could not respond. I called the customer advocate line and advised I was very unhappy with the service and that I had request my dr to review and advise the dr gave me miss info and closed the visit so I could not respond, the glady I spoke with credit my credit card back for the visit, 2 weeks later I get a bill in the mail for the same visit so I sent an email though my chart to billing dept to find out why. Well ladies (Christy j and Suzanne) that responded where rude I got different response and the run around. So I paid the bill the money was not the issue the customer service was it’s all about the money not the patient. I also advised I would not return, not only did they not care I was give bad info from a doctor that never bothered to look at my records but the 35.00 was more important than my health. I would not recommended DGM to anyone.
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