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Wells Fargo Bank

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Bartow, United States

wellsfargo.com
Bank· ATM

Wells Fargo Bank Reviews | Rating 3.6 out of 5 stars (5 reviews)

Wells Fargo Bank is located in Bartow, United States on 205 S Broadway Ave. Wells Fargo Bank is rated 3.6 out of 5 in the category bank in United States.

Address

205 S Broadway Ave

Phone

+1 8635337106

Service options

Drive-through

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Q

Quanita Cooper

Felicia and Tawain, I really appreciate you both from the superior drive thru services and customer service. You guys rock. All in all the staff in general, I can't recall unfriendly customer service at this branch, as I have experienced with others Well Fargo's. CS can be a difficult job, dealing with all types of attitudes and personalities (I've done it, not and easy task at times). You all keep striving for the BEST.....

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Neeta Malloy

I actually never do reviews but when I googled this branch to find out what time they closed I happened to see a previous negative comment and I just had to speak up. Very single time I go to this branch I am treated with so much care and respect. I’ve even come within minutes of of the branch closing on a Friday evening and I was actually given even more care if possible. Life has been so stressful and although Tawian is one of my favorite tellers ( myself and my family have always felt his positive energy and great customer service) the entire team has helped me and my elderly parents each and every time we’ve driven through their drive thru or walked through their doors. I wish that people who have bad days wouldn’t take it out on hard working folks. But I’m sure there will always be good people out there willing to speak up as to what’s right, honest and true. Thanks Wells Fargo Bartow!

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A Miller

I went to make a withdrawal and asked for large. \Tawian\ said I have closed the vault down.Then they then went on to say pretty much said take what I give you in so many words. I worked at a bank for 9 years and we NEVER closed the vault or turned it over until EOD. (End of day) in this case it is 5pm. I know it's Friday and they want to get out asap. However, the customers come 1st. Jill then says \well you got what you wanted\. Yes, I got the amount. However, not the denomination, there is a difference. And it wasn't due to covid or shortage. He said \ I CLOSED THE VAULT DOWN\.You don't EOD the vault early. I feel tellers often forget why is it the bank is open. With no customers, there is no business, customers come first and in this case it was teller first. I can't wait until I get the survey, all zeros or ones thank Jill and her team and the vault person. Have an awesome day! Fast forward to 3/12/21 @ 9:17am I was greeted with welcome to \WELLS\. Then the commercial customer pulls up, you are happy, perky, greet them because they are well known. When it was time to leave just sent the tube and dead silence. I have worked in customer service for over 10 years and always give my customers the best in service. DO NOT GO TO THIS LOCATION!!! TAWIAN GIVES THE WORST SERVICE! Highland City location knew me by name.They should reconsider and close Bartow and leave Highland City open. When I worked in banking I addressed every customer by name and if I didn't know it I found it and used it.I hope I get a survey, this bank gets all 1's. Your job is to provide superior customer service regardless of how you feel towards any customer or what kind of day you are having.

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Kev 24

ATM wasn't working. Had to go inside. (defeats the purpose).

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Kimberly Miller

Had a very embarrassing situation with my elderly father in law at the Bartow branch. Not going to get into details, but the level of dignity and patience the staff and cleaning staff handled the situation with was absolutely amazing. Both myself and father in law have been banking with Wells Fargo for many years and I don't ever want to bank with anyone else because of how helpful everyone was. I feel bad that I didn't get the tellers name in my panic, but your staff is amazing. Thank you for being amazing people.

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