Donostia-San Sebastian, Spain
San Bartolome Kalea, 19,
N/A
+34 943246864
Excellent experience using this company
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Stay away from these people. I canceled my rental with 2 months of advance explaining that even if Spain will be open for travel, this summer I don't feel like traveling from California to San Sebastian with my 5yo daughters with the risk of another outbreak. I asked if I could get a credit for the deposit towards a future booking (a credit, not a refund!), they said they are not gonna do it because they don't have to.
Stay away from them, they are very in considerate and rude. Cancelled early in March as we cannot travel there due to COVID, they're refusing to give us even a partial refund and not willing to consider circumstances. Greedy and now ignoring me. AirBnb contacted them and the host still refused, instead asking for compensation from Airbnb, Utter greed. They will be nice when taking your money but will not talk to you when you need help. Shame on them.
We have been trying to speak to them about a cancellation due to COVID19 and they are abrupt and inconsiderate. Theyve changed their refund policy to say free cancellation until 9th June but refusing to refund any of our money when we informed them in March. They are robbing us and dont care, even ignoring Airbnb’s request to discuss mediation Unethical In relation to your reply this is totally in correct. Airbnb have asked you to refund and you refuse due to your refund policy. We cancelled other airbnb's in Spain and got most of our money back. You even refused even if you re book the apartment. Talk about greed.
Perfect stay
Deli
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