Bath, United Kingdom
92 Walcot St
N/A
+441225418300
Customer Service is appalling! I have emailed and written and still waiting for a response 6th Months later regarding a lamp, based of which was not finished and scratch a very expensive walnut surface, that cost several hundred pounds to repolish. I returned it in September 2020 for their inspection, they have kept the lamp and they have kept the money!!!!!! I have asked for the lamps return again ignored. Be very aware of this company !
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Had a lovely experience in store today. Found the perfect print but we weren’t able to take it with us, we were helped by a really lovely lady who gave us multiple options to get our perfect print home. Would definitely recommend a visit!
Absolutely fantastic. It's like Chelsea in the 60s. Such nice people running it too
Absolutely love this shop. It's so overwhelming when I go on because I want to buy literally everything! The staff were super kind and helpful with us and couldn't do enough for us. I visit their website regularly but it's so nice that the shop is even better. Highly recommend!
Appalled by snooty staff member today. As per COVID rules, we waited patiently outside the shop whilst other customers finished paying for their items inside. A member of staff stood at the main entrance waiting for them to leave. I figured she would then allow us to enter the shop... but no. No sooner had the previous customers stepped out the door, she slammed the door shut in our faces before locking it and switching off all the lights. Not a single acknowledging look was made. No effort at all to explain that they were then closing (at 1.30?) Perhaps we didn't look the part?
What a beautiful shop, amazing pieces all around, there was a lot more here that I realised from walking in.
As expected items can be a tad pricey but the quality makes up for it, staff could be more cheerful
Very long wait for product and expensive delivery charges for a 95 product. Other similar priced items have free delivery with competitive suppliers. Lamp arrived wonky and looked ridiculous with a normal shade so I returned it. Was charged for the delivery despite it being faulty. I won't be buying from this company again.
Deli
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