Bath, United Kingdom
5 Church St
N/A
+44 1225466197
In-store shopping
Tried to order some products online. Purchasing website difficult to work through. Eventually got to the payment. Which was successful. But after a few days of waiting to get confirmation of order I went into my account to find it was waiting confirmation. So I cancelled and used a different tobacconist and received my order 3 days later. Thank you for your reply. But you seem to have missed the point. There is no problem with my card the problem is with your website. And spending time trying to order the items on line and then being told the payment WAS successful. Waiting a week for confirmation and dispatch note that never came. Then time to go into my account to find it was on hold. Why would I spend more time on the phone when there are other sites happy for my custom
like
Tiny place with wide selection of cigars and friendly, knowledgeable staff. Hours on google are not correct.
I'm stood outside at 210pm. Te sign on the door says it's open until 230pm. It's shut. What's the point in advertising a closing time I you've no intention of sticking to it? Following on from the debacle earlier in the year when I tried to mail order online from Havana House, and it took them three weeks to actually get my order to me (after several calls to them went unanswered, and messages left not responded to), I think it's time I took my business elsewhere. It's not a huge amount of business I bring them to be fair, and they certainly won't miss it, but I reasonably expect a certain level of respect as a customer, and Havana House simply don't give me that.
Very friendly service superb range and competitive prices
Bought 2 cigars from them, both arrived promptly, well packaged and in good condition. Will be using them for every purchase!
Deli
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