Battaramulla, Sri Lanka
116 Battaramulla - Pannipitiya Rd
N/A
+94 112876358
Bought a pair of shock absorbers from Namaratne Motors in Panchikawatta and had a noise issue with one of them. Namaratne refused to accept the fault in their shock and said will only accept a diagnosis from Lal Alawatta, so had to come here. Lal Alawatta did a test drive with his mechanic, plus checked the car on hoist. Came back to say "the noise is definitely not from the shock, but from bearings". So later the bearings were changed but the noise was still there. It went off only after replacing the faulty shock absorber. So, Lal Alawatta's diagnosis was completely wrong. And I had to incur extra costs due to that.
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They know everything... But expensive.. He sounds not friendly but he has a point of what he says. So don't get offended.. Don't go without appointment, no use..
You have to be at garage sharp at 8am or you'll have to return. So if you visit this place make sure you get there by 8am. Easy service, you can leave the vehicle at garage and they'll return within one day. For me my car issues were not totally got fixed. But you'll have to spend more money than other places. recommend to use other cheaper places if you have time to spend.
Went there for a general lube service, after reviewing rates, many have rated this a real professional place but Idt I received that professional service. There are many faults I found 1. There is no checklist on what services should technicians do. And on report of which stuff are in good and bad condition. 2. Due to lack of checklist tyre rotation and condition were did only after I said the technician. Nor they didn't pump or check the tyre pressure nor didn't torque the wheel nuts. 3. Also due to 1st point battery condition, bearing condition, rubber mount conditions weren't checked. (General conditions you checked by appearance) 4. When I asked what is the estimated cost Mr. Alawatta was full on defensive mode as if it is a crime to ask the estimated cost from him. 5. At no point head mechanic or Mr. Alawatta didn't direct me to a waiting area so they can carry the work without me lurking around (its a safety concern and I could easily do sth stupid and harm myself or the other people around me) 6. Price, they charge the same labour price as if I go to a company like auto miraj, laugfs (though they are not technically remotely qualified) However I found following good things. 1. Mr. Alawatta himself attended to the repair concerns (not services) 2. Technicians are friendly and know how to make chit chat. 3. Service was quick, real quick well maybe since they don't offer washing and there were like 3 mechs working on the vehicle. Hence only 2 stars.
Professional services. Friendly staff.
First learn to speak to a customer who calls you for a matter which is related to your profession. You lost the respect i had for you sir. Good luck!!
Lal alagawatte not a helpful man at all. So dispointed with his behavior.
If you love your vehicle and wants your vehicle repaired by an Toyota qualified automobile engineer, with genuine Toyota parts, then this is the place. He does non Toyota vehicles too.
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