Kitchener, Canada
2236 Shirley Dr
N/A
+1 5195783938
We used Bavarian Windows on an addition to our house. They did several windows and doors for us. All of the workmanship was great, and they were very communicative during the entire process. Drew was a great help - thank you for helping take the stress out of this project during such a crazy time! 5/5 will definitely be using them again for our next project.
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We have used Bavarian for our house doors and a small addition to our home (New construction). Quality of products is satisfactory, but there are many other reputable companies around that may be worth your time if you are looking to save yourself some hassle. Bavarian carries a range of premium products and does not charge discount prices. While I can say that all the dealings have been pleasant, they were not up to a standard we expect from an established company. Let me first say, I am not a window expert, and that there was a small delay in service caused by the Covid-19 pandemic. However, it took from February (1st install date) until late August (Final service call) before our work was all complete (1 door and 2 windows, including a custom bay). It took 3 trips from the Project Manager and another 4 trips from the installation and service team by the time everything was said and done. Site crews are quite good at what they do, but they will leave a job not completed. It seems there is a gap in the information given to the field staff by the office. Attention to detail was poor, as each time we had to ask if tasks were going to be complete before the crew packed up. Details for window size measurements, jamb extensions, hardware and flashings are all items that need to be carefully reviewed. There were delays in communication at times, but at no point did we feel that the work would not get done. They told us they wanted to make sure we were happy with the finished product, but did not feel like our project was a priority.
We live in a Condo townhouse, Unit 8 in Guelph; they replaced the huge front bay window and a large rear window. The installers were courteous and cleaned up after they finished. Beautiful quality and the installation looks perfect! AND, then, without charge, they re-installed our complex system of California shutters, although this was not their responsibility... that went beyond our expectations. Early in the process, the estimator guy was friendly, helpful and efficient.
Dan & the installation team at Bavarian were great to work with. Although there was some delays (out of the control of Bavarian), they were always easy to get a hold of and made us feel valued and important. We are in need of another door this coming summer, and we would not hesitate to go with Bavarian again!
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