Bayonne, United States
488 Broadway
N/A
+1 2013395666
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible entrance
Giving 4 stars. My mother still loved the arrangement and flowers but my order came a day late (ordered a week before Mother's Day), but the store did answer when I called them and the front desk was nice and I think they gave an extra box of strawberries. I have also ordered from Edible Arrangements before with no problems. It was just this year that the order came a day late. I also understand that it is not this store's fault as I know the Edible Arrangement's website does not really have a limit to orders and even offers same-day requests. I do think Edible Arrangements should address this issue. If not by limiting orders, then at least prompting that they have had a high-volume of requests and ask if it would be OK if the order came the next day. At least then they may divert some of the requests to next day and the customers would have ample time to plan a different present/gift or warn the receiver (if the surprise aspect isn't all that important). As convenient as same-day delivery may be for SOME personal occasions (graduation, birthday, wedding, etc.), it is not for national holidays. They really need to put an order limit as to give local stores more time to receive an order, make it and send it out. As someone who has made same-day deliveries before, I truly appreciate the dedication Edible Arrangement staff puts into getting these orders out and I have learned to order in advance (albeit, this time that didn't work out). I do sympathize with those who order same-day for sudden situations that do fall on a national holiday, though I think we should all still put into consideration how many orders these stores receive. That being said, I am not leaving a 1 star review just for this one bad experience. However, I cannot speak for the other comments referring to freshness. in that regard, I have not yet had a bad order and hope the local store made it up to you.
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Customer service it’s amazing! The girls are really good. But I had a bad experience today that I ordered 2 arrangement to pick up at 5:30 and 6 and when I got there , the put a sign that they closed at 2pm. Website should be updated with the schedule they work in the store.
DO NOT buy from this company! A quick search on the internet will show you all the bad reviews, do yourself a favor and order anywhere else. I received my order late, the day after Mother’s Day. The delivery man was the worst. He was in a normal car, not a refrigerated truck. My arrangement wasn’t even cold the white chocolate was a greyish color, the fruit was discolored and cool. The bag had water in it from the temperature changes . It wasn’t appetizing at all. He called my phone I told him I was home to leave it downstairs. I then sent my young son to get the delivery. He told him I had to sign for it. It was already paid for. I haven’t had to sign for a delivery at home I’m ages. Long story short, they have horrible customer service. I trashed the arrangement and will be sharing my horrible experiences with anyone who will listen.
Worse customer ever!!!!!! Very rude, I’m not the person who goes around posting this type of review, but when you run a business you should know how do it ! Customers are valuable. The girl’s name who answered the phone is Melissa, that’s the name she gave me at the bayonne location! My son ordered from this place to surprise me for Mother’s Day on Sunday! It’s Tuesday and we’re still waiting for them to delivery, 2 days after Mother’s Day ! I called couple minutes ago and HER answer was “ we are a busy place” “ and I don’t have the time for this “ I’ll just give your money back” by the way in a very rude attitude.. You’re running a business , and this was supposed to be a gift for Mother’s Day on SUNDAY!!!! I just hope the owner of this place knows how this girl is handling orders !!!!!! Still waiting for my refund of 80
Ordered 2 days before requested delivery. Received confirmation email. On delivery day I tracked the order at 1pm snd it said out for delivery. At 5:30 I texted the recipient and the order was not received. I called the store because it said it was open until 7. I called at least a dozen times with no answer. I sent a reply email to my confirmation email. The next day I still did not get any email or phone call. I called and they looked up the order and said they were busy with other deliveries. The person just said they would deliver today. I would not use this store again.
I really don’t like leaving negative reviews and I wish that I had seen these reviews before I placed my order. My mother is gluten free, dairy free and soy free so a fruit display was the obvious choice - I was greeted by a lovely young lady with a great smile, and although the customer service was fresh - the fruit was not. The first piece of cantaloupe that my mom bit into was putrid and slimy. I was so disappointed. I don’t know how to upload the photos, but you can see the slim on the cantaloupe.
I placed my order April 22, 2021 for Mother's day for my mom. It's now 858 pm on Mother's day and my mom still has not received her edibles. I have not received no phone call or email saying the order was going to be late or not coming. This is unacceptable. My 1st time ordering from this place and I will NEVER order from here again. I will be going in person 1st thing in the morning I want a full refund. This is so sad and embarrassing
Deli
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