Bellingham, United States
709 W Orchard Dr Ste 7
N/A
+1 3607388300
I'm pretty shocked at all the negative reviews here. I have had wonderful service from Apria in Bellingham, WA. Mind you, during these trying times I have had some trouble contacting people, but they do get back to me as soon as they can. I use portable and in-home oxygen. Right now my insurance won't pay for the \actually\ portable oxygen in the purse-like carriers. The Apria reps have gone out of their ways to make sure I can still get my oxygen with me to where I need it, including getting me one of those cart/trolley things like the hospitals use. The reps have always been patient, respectful, and incredibly knowledgeable about their products. I recently had some trouble with my oxygen equipment and was very concerned about the safety of it. I did state that it was not an emergency when I left my message, but they still got back to me within 3 business days. The rep who came out was able to reassure me, and educated me further on how the large in-home units work. He closely inspected all my equipment, describing what he was doing the whole time. I learned much more than my doctor had time to tell me. All the employees at this branch have been helpful, courteous, kind, and respectful.
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While on vacation, I failed to grab a part of my cpap that I needed. After calling and driving around for an hour, I stopped here at Apria. After a bit of a struggle to realize what I was looking for, they thought they would not have one as it is an older model. The gal I dealt with was very awesome and checked in the back. They happened to have a humidifier for my machine that had the silicone seal I needed. So very thankful to you, Apria!!!
I have now tried calling twice to follow up own a prescription and each time I've spend 30-45 minutes on hold after speaking to a rep who doesn't know anything, then the call gets disconnected from their end. Apria's customer service is non-existent!!
I'd give them a zero if possible. I'm still dealing with billing issues from 2017. Just when I think it is cleared up, in fact I have emails from Apria saying I have a zero balance, they send a new statement with old charges again. The billing is horrendous! The esolution team\ as they call it, has not resolved anything. DO NOT USE THIS COMPANY!! You will be sorry and it will affect your credit score.
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