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Berman INFINITI of Chicago

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Chicago, United States

infinitichicago.com
Infiniti dealer· Auto repair shop· Car dealer· Car leasing service· Tire shop· Used truck dealer· Brake shop· Car finance and loan company· Oil change service· Used car dealer

Berman INFINITI of Chicago Reviews | Rating 4.4 out of 5 stars (5 reviews)

Berman INFINITI of Chicago is located in Chicago, United States on 3456 N Kedzie Ave Suite INFINITI. Berman INFINITI of Chicago is rated 4.4 out of 5 in the category infiniti dealer in United States.

Address

3456 N Kedzie Ave Suite INFINITI

Phone

+1 3124768000

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Car washOil changeRepair services

Open hours

...
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T

Tia Tiaa

Phuong made the process easy and simple, just purchased a new vehicle. He was extremely helpful, nice and straight to the point. The experience of riding this new infinity is definitely a big thanks to him. Highly recommend him as a sales person.

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David Doyle

The car I bought a 2021 QX50 as it turns out didn't have all the features I wanted despite the salesman saying it did. Three days after purchase I had to take it for servicing as the car went crazy and wasn't operating properly. In keeping with the Berman return policy I requested to return the car for something different. Berman outright refused to honor their advertised no questions asked 30 day return guarantee. Instead they insisted I trade up and plop down another 8 grand. Left messages with the Dealership General Manager and Mike Berman with no response from either person. Berman is a take your money and run type of place. I don't trust Berman at all. You've all been warned. Good luck you're going to need it.

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Ed Mallof

I have to say, my experience with Berman Infiniti of Chicago was very pleasant. No pressure but a knowledgeable team that aimed to please. They went above and beyond to accommodate me. For that I give them a big ! It didn’t hurt that they offered more for my trade than the other guys either.

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Richard Wiafe

Staff are usually friendly, but service department usually is delayed or uninformed. I recently scheduled a basic oil change for Saturday at 2:30pm, while heading to the dealership from the Southside I placed a call to confirm that they would be able to service my car as I was running 10 mins late. I was told it would be fine and that they would be ready for me when I made it. On arrival the staff member began to check me in and as I grabbed my belongings. As he returned to the counter he was informed that they would not be able to service my car. When I asked why thinkn it was because of my tardiness, he explained that the 2:30 appointment was too late to have changed my oil in the 1st place. After leaving very frustrated because of my wasted time, I called to speak to the service manager whom I was told would call me back after dealing with guest. A day has passed and I have yet to hear from him. My 3 issues are 1. If they were unable to service my car at 2:30 the appointment should've never been made. 2. When I called to confirm if they would've told me about the situation i would've turned around. 3. I understand that calls are sometimes returned during working hours the following day, but I was reassured he would call after the guest he was dealing with. I gave them 2s because they're friendly, but they dont ever seem to have it together(confusion has happened before).

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Erik Pantoja

Recently, I went to Berman Infiniti of Chicago to get a diagnostic check on my 2009 G37. While waiting, I was looking at the 2021 Q60 with a sales representative, Julia, who had approached me to offer her expertise. Once I learned that repairing my car was not cost effective, service center staff referred me to Julia to inquire about my options for purchasing a new vehicle. Funny enough, Julia had already approached me before. Julia made my car buying experience smooth and presented my options in a no-nonsense way. She consulted with her colleagues during our negotiations and presented me with an offer I could not refuse. I came in to Berman Infiniti of Chicago with a rust bucket of a car and left with a brand new Q60 (the one with the red seats aaaayyyyyyyyyy). Not only was Julia professional, knowledgeable, and responsive, she made the whole car buying experience so easy and simple. After negotiations, I was referred to Chloe, yet another knowledgeable and “no-nonsense” representative, who presented additional coverage options. My Berman Infiniti of Chicago experience was a 10/10. I have bought a few cars before, but those experiences do not compare with the impeccable customer service experience I had here. If you are in the market to buy a new car, look no further, go to Berman Infiniti of Chicago, they know what they’re doing.

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