Bern, Switzerland
Zeughausgasse 22
N/A
+41 313114134
Online estimatesIn-store pick-upIn-store shoppingOn-site services
I bought a Martin D-10E. Very happy!
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Very \wonderful\ attitude towards customers. At the beginning, referring to the coronavirus, a musical instrument cannot be checked, and then when at home I find that it does not suit me, it cannot be returned of the same reason. Moreover, the musical instrument was not in a sealed package. So I absolutely could not be sure that it was disinfected and safe. Yes, it is completely “impossible” to sanitize an all-metal small musical instrument. Bravo! I do not recommend the store for its greed and absolutely insane overpricing. Moreover, I am almost sure that with this act they violate the rights of consumers to return goods.
Excellent music store. This is my go yo music store in Bern. If I need guitar/bass strings, cables, they always have what I need and are very friendly. Since my German is pretty bad, it helps that everyone I've met speaks a little English.
Great idea to close during lunch, when you have time to shop for what you need. Edit: I was able to go back to the shop & did not have a good experience. I went in with the intention to make an expensive purchase for a milestone birthday and walked out empty handed. I went into the store, was not greeted, therefore I proceeded to go up the stairs to view the guitars. Someone finally came up to me as I climbed the stairs & brashly asked “What are you doing?” When I told him my intentions, I was rather rudely informed that I wasn’t allowed up there without permission & I needed to be granted access. Not an ounce of customer service was shown during my entire visit. Music stores like this (that thinks they should only cater to male clientele) are dinosaurs and should not exist. Instruments are meant to be looked at and played, not held under lock and key. And when someone intends to drop 2,000 - 5,000 CHF on a guitar, you should some effort towards your customer at selling one. Also, women play guitars too...might want to take them more seriously when they come into your shop.
Didnt like the fact that someone must be with you when you are testint the guitars. I can see the point on that bust still i would love to have my privacy then. Thats why i leaved early as well
The attention is perfect, sadly they didn't have what I wanted but they took the time to show me some other alternatives. I like this store
I've been a regular customer for years and will continue to be in the future.
Friendly staff and a good selection of different Instruments. I have mainly been interested in their bass related stuff, bit they have a good selection of guitars especially classical guitars seems to be a thing. I would recoment anyone to visit.
Deli
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