Bertram, United States
3811 TX-29
N/A
+15125855898
Texas custom RV rentals was so easy to work with. Their website was easy to sign up and book a camper, and the pick up and return was just as easy. We were very satisfied with the camper, everything work and had no issues. I highly recommend them if you're ever going to go out for a weekend or need an RV or camper.
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Can’t say enough good things about Texas Custom RV Rentals. From pick up to drop off our family trip was seamless. Chris was really easy to work with and made our trip that much more enjoyable. We are already booking our next trip with them! Thanks again!!
Had my wedding out on our land that had no electricity. The rental process was very quick and easy!! Chris walked through the RV with me and showed me where everything was and how to use it! Will most definitely be renting from them again in the future!!
My friends rented an rv and generator from this place and I have to say I was highly disappointed. They spent hours trying to just get the generator started when they first got there. During the time we had it the generator would shut off for no reason as we checked to make sure it still had gas which it did and we had to continuously restart it. On the last and coldest night of the trip the generator threw a rod blew the plug off the generator under the trailer and blew oil everywhere. It threw a piston out of the engine and by the looks of the inside of it it was not maintenances very well. This happened at about 3am when it was 40-50 degrees and we had to sleep in an rv with children with no power and no propane. After texting the owner in regards to the situation he texted back the next morning saying exactly got the message about the generator. when was the last time it was checked for oil. We then replied that we did check it the last time we had put gas in it. Which the oil should have been checked before it even left the rental place and put into our hands. He never responded back after that. He never offered to bring another one out nor did he even apologize that this happened to us. The day we left we cleaned the camper spotless and loaded up. My friend and her husband went to take back the generator and camper. We proceeded home thinking there would be an employee there to help them but there was not. They had to unload the generator by themselves with no help. That is unacceptable as a business. An employee should have been there to assist considering they used a forklift to put it on the truck when they picked it up. I know everyone makes mistakes and things go wrong but this was just unacceptable and I will not be recommending this place.
Unfortunately I wasn't able to do business here but the customer service was absolutely phenomenal. I would totally recommend this place
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