Bexhill-on-Sea, United Kingdom
13 De La Warr Rd
N/A
+44 1424739420
Toilets
Wheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible toilet
Absolutely terrible place. Receptionists are rude and continuously lie and be very rude when questioned about the lie. Talk to you like dirt. Can't get to see doctor. This is the worse doctors in this day and age I have ever experienced with. If you can get in somewhere else I highly recommend it. Disgraceful place
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Dreadful surgery that is dated and gives misleading information . Doctors are great and can't be aware of how unprofessional their Reception team act. Reception staff are so rude condescending and have absolutely no empathy . They give misleading information and breach patient confidentiality by shouting your private business all over the reception area . How is it possible to have so many reviews about rude and condescending receptionists and nothing be done , is the surgery manager really that incapable of line management or do they simply not care about the mental wellbeing of their patients. Maybe this needs to now be raised with CQC because it is so wrong on so many levels . If the staff are struggling then there is a training need or sick leave needs to be granted if they really can't cope with the job stresses. Both my parents have returned from appointments in tears and angry due to the vile tone from reception staff on top of their pre existing conditions and this is simply not acceptable . The surgery has become disorganised and does not seem to be able to keep up with covid changes , instead they make life increasingly difficult for patients to communicate and I wonder how this impacts on patients with significant mental health issues . Covid is not an excuse to deliver half a service , why is there such a fight to get to speak to or see a G.P Reception staff ! Stop talking to older people like they are stupid and learn some respect , being polite doesn't cost a thing and if you dislike your job that much LEAVE and give someone else the chance to work . You are in a people facing role so act accordingly and might I remind you that you are NOT doctors or nurses , you didn't study half your life and you are unqualified to give medical advice !
Unfortunately I have had a few poor experiences with this surgery. Often given inaccurate information by the reception staff. The GP’s themselves are really good. However, the surgery is let down by some very arrogant, rude and unhelpful receptionists. Finding another GP surgery in the area is proving to be difficult.
Recent blood test carried out in a highly professional manner. Covid security is high on site.
I phoned the surgery today for some advice after a person in my bubble (my neighbour) tested positive for Covid.. I had not been able to get through on 119. The receptionist was extremely rude and put the phone down on me before i had finished explaining that i had asthma and suffer from high anxiety i was left feeling very frightened in tears from her curt tone and none the wiser as to what to do. I live alone and my neighbour was my support...The woman was very rude unhelpful with no compassion ..I think she must be in the wrong job..
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