Brighton, United States
162 Chestnut Hill Ave
N/A
+1 6177872364
It hurts me to write this review because I really liked Big Dog and bringing my pup there. However, recently I complained about a 35 late charge on a bill I received. I was charged this because I picked my dog up 30 mins after they closed. First off, charging 35 (which is what a full day of daycare costs) for a late fee is absurd. Second off, the kid working the desk told me they closed at 7. So, usually my account is automatically billed. However, the transaction was declined because I only had enough in my account for the daycare. They tried to contact me through the portal (which I rarely check). By the time I realized they added a late fee, it was two months later. I complained about it and they removed it. So instead...they charged me 5 a week for every week the payment was late. In the end, my bill ended up being more than before! I was very upset by this and talked to the supervisor and they were of absolutely no help. I told them the situation and how I was unemployed and couldn't pay this extra charge. They said the owner doesn't issue refunds and the invoice was final. My dog has been coming here for over a year and its said the owner doesn't care about the customers. The only reason this review gets two stars is because the staff is friendly. Reply to the owner: Unfortunately, Google doesn’t allow responses to reviews. So, this is a response to the response of the owner. I don’t know how much more clearer I can make it...my card got declined because you tried to overcharge it. In addition, the only reason I have a free day of Daycare is because I referred someone to your business. Don’t make it seem like you’re giving me a free day of daycare for my troubles... People don't be fooled, the owner is not sympathetic. That is all.
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I wish I could rate less than one star, this place ruined my dog. After just a few months of regular daycare and the occasional \slumber party\ he obviously prefers going to Big Dog Walkin' over spending time with me! How is it ethical to be so much fun that dogs learn to freakout over phone notifications because it may mean the Big Dog Walkin' \school bus\ has arrived. Even more troubling now that we've moved away I've seen results in my search history for walking directions back to Boston. I think Reggie is planning something...
Big Dog Walking has come through for me even at the last minute before a trip or vacation and I really appreciate how great they are with my dog. Not sure what id do without them! They are all great dog handlers and my dog is an anxious dog but she always seems excited to walk into BDW.
We LOVE Big Dog Walking. Our pup, Peanut, is always so excited to go and is scratching at the door to get in every time we pass by. Anytime he sees Ami and Liza his tail wag so hard his whole body wiggles. It absolutely fils my heart to see him so happy. They take such good care of our dog and he always comes home so happy and so sleepy. Everything from their daycare to grooming to the annual pool paw-ty is done with the animals in mind. We are so grateful for BDW.
Ella and Tessa have been going to Big Dog Walkin’ (BDW) for Day Care and Slumber Parties since we moved to Boston at the end of 2018. I originally only intended Ella to attend because she is very energetic, while Tessa is very timid. However, when the owner of BDW (Ian) did the meet and greet, he told me there is a Little’s Land area for shy dogs. I’m glad that I sign them both up because both Ella and Tessa always get excited for daycare and slumber parties! Even Tessa is excited to run passed the gate to play with the other dogs. The staff is very friendly and are fast at responding to questions to update me on my dogs. Highly recommend!
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