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Argos Biggleswade

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Biggleswade, United Kingdom

argos.co.uk
Department store· Appliance store· Baby store· Clothing store· Electronics store· Home goods store· Jewelry store· Sporting goods store· Toy store· Used office furniture store

Argos Biggleswade Reviews | Rating 3.7 out of 5 stars (5 reviews)

Argos Biggleswade is located in Biggleswade, United Kingdom on Unit L Bedfordshire, A1 Retail Park, London Rd. Argos Biggleswade is rated 3.7 out of 5 in the category department store in United Kingdom.

Address

Unit L Bedfordshire, A1 Retail Park, London Rd

Price range

$$

Phone

+443452661703

Open hours

...
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M

Mia Haggerty

I returned an item on December 14th as it was faulty, to be told I was not able to exchange the item, and I had to purchase a new one and wait for my return to then be put onto my card, which could take 7-10 days. When dealing with the member of staff who sorted my return, she proceeded to serve me without any sort of sanitisation from the last customer to myself. This member of staff, Kerry, touched my card, then reached forward and touched my phone screen without asking or even thinking about cleaning her hands before doing so. This made me feel uncomfortable but I just thought maybe she doesn’t understand that we had been in a pandemic for 10 months. When leaving the store, I caught the manager standing at the front door and asked him if the staff are aware of cleaning procedures. He told me that the Argos team are not required to clean their hands after every customer with hand sanitiser. They only have to do so every 20 minutes, even though they can serve around 5-10 customers within this time. I can only imagine how many germs this spreads. I then had to head back into store as my refund had not shown on my card, and I was told to ring customer services. On December 30th, my refund still hadn’t been processed, and I was told by the Argos helpline to go back into store. Argos Biggleswade were so unhelpful and the manager was rude, and then sent me to Argos Letchworth as he refused to even look into my refund for me, making me travel in a tier 4 zone. Argos Letchworth were more than helpful, but had to ring Argos Biggleswade to actually sort the problem from their store. Which made it pointless me travelling to another store. I would avoid Argos Biggleswade, as their staff members attitude is disgusting, especially the managers.

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Jessica Jeffers

Was told via email my items were all ready and went to collect, I was told 3/4 were there and could even see the fourth item but they wouldn't give it to me. I stated I had paid for it but they dismissed this and told me to order another and that I was mistaken and must have ordered 3 items. I tried to order another but it was out of stock. I went home and checked my emails to see and I had indeed ordered 4 items. I called to ask them why this has happened as I would now have to make another unnecessary trip for the item, they were uninterested and didn't even apologise. They just don't seem to be bothered about helping you in the slightest, no extra effort made whatsoever. Really bad customer service.

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Richie 1978

Website said collect straight away so made purchase, went to collect and said the item is in transit so won't be ready till the morning. I asked if they could look as it said collect straight away, dismissed and told no. Staff need to be more interested in helping customers (or at least show to try) and not just say NO. not impressed in the customer services from this store which is normally great.

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Chris Bishop

Huge, very stylish Argos store with catalogues in abundance which, as a catalogue-lover, is what I like to see. I went here once and stock levels were very good. Friendly staff too.

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Thejas Kumar

Had a very bad experience with the staff and the customer service regarding returns. It is insane that you get to see the product only on their catalogue and never get to experience how they work and when you want to return them, they say it is used. If at the first instance if you have the products on display instead of in the catalogues, it will be easier for customers to try and then buy. Either work as a traditional brick mortar shop where you can display and sell or work like ecommerce company where everything is electronic and you provide an option to take it back. Never going to buy anything from Argos. Suggestion - Go to Amazon where you can get everything and they have an amazing returns policy.

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