Billerica, United States
562 Boston Rd
N/A
+1 9786634348
DeliveryIn-store shopping
Wheelchair-accessible car park
Came here with my MIL to order some soil for her garden. We were one of the first customers, the older woman working the counter didn’t really have a clue on what she was doing. She said “the guys know more. I’m just here.” After giving my MIL a pen and paper to figure out how much topsoil and compost she would need. The sales woman started to take another guest, which was completely fine. We were ready to put in the soil order and pay, when the guest she was taking care it asked about looking for a shady plant for his garden. We waited 15 minutes for her to find his plant. So our turn is up and she takes the order. Swipes the card and asks when we would like the soil. She says “do u want it mixed or separate piles? They will be separate trips” she also proceeds to ask “did u want it today or tomorrow? We can try to squeeze you in” Her customer service skills were awful! So she tells us our order is in and we go home. 2 days later, no soil. We call and they tell us they never got our order. The woman apparently gave us the order sheet as well. We leave the sheet in the mailbox and they deliver it the next day. Well when they delivered it, they delivered it all in one pile. After digging into it and putting it in some of the raised beds, we figure out all of the compost was under the topsoil. Not mixed and not in separate piles. And a ton of big rocks of Loam unmixed, extremely sandy. So fast forward to a few weeks later, we had to buy bagged compost anyway, and a few other items because their soil was so compact and hard. Now most of our plants are dying due to this soil. Yes it’s the soil because I used miracle grow for my container plants and they are thriving. Please shop around before choosing Salt Box Nursery as your next choice of soil, or anything else for that matter. I already spread the word to my family and friends and will be on social media as well. This is unacceptable!
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Staff is knowledgeable. Great flowers, soil, mulch and more. Fair pricing.
Helpful friendly staff. Masks and social distancing required. Nice choice of plants.
This place is really cute and has a wide variety of trees, shrubs, flowers and much more ill be visiting again :)
Staff is super helpful and friendly!
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