Bloomingdale, United States
241 Covington Dr
N/A
+1 8008006006
I am not impressed with this company. We are a medical office and we needed to replace a part on our X-ray Machine. When I called to order the part I was asked to provide all the necessary information regarding the machine we had, which I did. I was informed that this company had a 100 minimum charge on products. The actual price for what I needed was 35. But I had to pay 100 to meet the minimum purchase price. Once I received the part, I had a tech come out to make the repair. It turns out the part that Del Medical told me I needed was incorrect. When I called to find out the return process, I was told there was a 150 restocking fee. I spent 100 on a part that was only 35, now I am being told in order to return it, I would be required to pay 150. Your company told me what part I needed. I don't understand how we can't get our money back on a product we can't use. Especially when you are the ones that made the mistake on the part Incredibly disappointed in your service.
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We have been a Reseller and Service agent of the Del Medical line of products for several years. The support is always top notch and quality of products exceeds expectations. They are always dedicated to improvements and listen to the end users feedback.
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