Blue Ridge, United States
1901 Appalachian Hwy Suite 14
N/A
+1 7066325754
This office does not answer the phone. I have called and emailed 6 times this week and have received a call back ZERO times. How do you run a business that way?
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I have a vacation rental cabin in Blue Ridge and Ferrellgas provides the gas for the propane tank for my cabin. My account is set on "Auto Refill" so the tank is never suppose to run out. Well it did...in the middle of a renter's stay. I had to credit the renter some money, and it cost me a bad rating for my cabin for running out of gas in the middle of someone's vacation. I called Ferrellgas to follow up and while the girl was apologetic when I nicely discussed my displeasure, I was not offered any compensation at all...was just told my usage amount had been updated and it shouldn't happen again. That's all well and good, but doesn't help my bad rating. I feel I should have received some sort of credit. Update 3/23/17: Shelly with Ferrellgas called me and apologized for the oversight on letting us run out of gas and gave me a credit for my trouble. Shelly was easy to work with, very professional, and let me know if I ever had trouble again to call her direct. Therefore, I have upgraded my rating. Thank you Shelly for reaching out.
We were concerned about where/how to site a tank due to several obstructions. The service man offered several options that met our needs. He was very knowledgeable and helpful. So far we are very pleased
Always prompt in coming out on fill request. Had to brave the snow in our subdivision today.
Very helpful also very fair prices, the customer service is awesome thank you so very much
Excellent service in a timely manner!
Deli
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