Blue Ridge, United States
5075 Appalachian Hwy
N/A
+1 7066326328
sold house 4 Dec 2020 in blue ridge ga had 415 of gas in tank to be refunded by check as of 4 Feb 2021, 9 phones and 6 requesting supervisor ( no return calls from supervisors ) still no refund my 4 feb 2021 call they now say they do not show I had an account lol 415 stolen from me by heritage propane/amerigas
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Great website to order refill of your tank but customer answering service needs lots of improvement. You can’t talk to a human.
The worse company they put me on hold, after and hour and half they hang up on me! No customer service at all! I called once said I was a new customer they took my call immediately... then placed me on hold yet again! All I want is them to pick up their tank since they couldn’t fill it!
This company is terrible. We have been without gas for an entire week and have been promised delivery several different days. The high the past few days has been in the 30s. Thank God we don’t have any children at this time. Do not go with this company, they are pathetic.
The worse company ever
Was promised a delivery on a specific date. The company did not attempt to deliver. Calling is difficult, as they very rarely answer the phone or return phone calls. Told them I was at 5% on my tank, the lady said not to let it get below 5%. When asked them to deliver A.S.A.P. (which was a week past the expected delivery date) she said I would have to pay the emergency delivery fee. I agreed just to get heat! The driver didn't show again. Called and they said he was at someone else's house and would be right over. A few hours later, nothing. Called and they were closed. Their emergency number led to Amerigas (a highly reputable company). The girl was very helpful. Eventually the driver logged that our driveway was too soft (must have been at the wrong house because we were installing a new mailbox at the time he said he was there and no one came by!) The next day the company said the driver was there at another time other than was logged the day before and he said the same thing. If he had so much trouble someone should have at least called from the bottom of the driveway. They do not call you as would be appropriate. They lack customer service skills. I filed a complaint with Amerigas to have them removed as a subcontractor (don't want their poor customer service to drag down the reputation of a great company). I don't see this company being in business much longer if they can't give a courtesy call!
Dont even waste your time. Go to Folger Gas or someone else local on the Area. DO NOT use this company! Go local, same week refill typically (not the case with Heritage Propane) and no 20 min hold times or robots when you call. FOLGER GAS OR LOCAL
Lady at the desk couldn't even bother to look at me. Waited 5 minutes while someone talked about their dr. Appointment. Didn't even acknowledge. From the looks of their reviews, and considering the competition just within 5 miles I'm am baffled how they are in business.
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