Blue Springs, United States
1322 NW Hwy 7
$$$
+18166228689
N/A
I am not even a customer there my neighbor is but they had tried to deliver their stuff to my house. When I called them to info them about the mix up they were very rude and disrespectful on the phone with me ( the person trying to help them fix the problem so the actual customer doesn’t get mad) after the unpleasant phone call they call my neighbors and tell them they will have to deliver tomorrow even though they didn’t go to the right house in the first place.
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Tyler is super awesome! I’m actually behind on payments right now and he was able to take care of my account with a post dated payment! They definitely work with people! Thanks so much!
My frustrations are not with the products but rather the employees. I have purchased so many things from Aaron’s, I have literally lost count. The products are amazing and I love that it stays under warranty while it’s being leased. What I do not appreciate is the lack of communication/assertiveness. I have a 55” LG smart TV that I had sent in to be checked out due to a blue line across the screen. They sent someone to pick it up and brought me a smaller loaner TV to hold me over until it was fixed. That was FIVE WEEKS ago. I have had to make contact with them just to get updates on what’s happening. It was supposed to be on a truck THREE weeks ago and when I called to make a payment today, it’s supposedly on the truck for this Friday. I am frustrated that I paid not ONE but I am now paying for a SECOND month for something that isn’t in my possession and that they have completely dropped the ball on. The least they could do is charge me for the smaller, cheaper loaner TV that is currently in my possession. I live by going above and beyond for people ESPECIALLY in customer service. At the very least they could’ve made a phone call to update me on what has been going on. This is the first time I have done business with this location and it will be the last. Any further business will be taken to the Noland Road location as top-notch customer service is their priority. The Manager, Tracy would be better fit for a position that wouldn’t require her to speak. Veronica however, should take her place. She’s the sweetest and knows how to treat people.
If I could give a zero, I would. Tracey, the manager needs to go somewhere where she doesn't deal directly with people. The only redeemable part of this store is Veronica. She is very sweet and the only person I will deal with from this point onward. I don't take to kindly to threats especially when we were overcharged and had to go to the store to get everything corrected.
They seem nice but only go there if you have no credit and want to overpay for everything. 1,000 for a table that has huge scratches on it? Get real..
I would give them 5 stars, however Tracy is the rudest most unprofessional person I have ever delt with. Chase, Veronica, and Tyler, are the best employees this location has, and J.J. and Ken are amazing as well!!!! I will not purchase anything from this location again until Tracy is GONE!!!!!
Won't recommend to anyone. Brett, who i believe was the manager, went out of his way to try and screw me over. He knew the fridge he sold me had issues and didn't care to tell me or help. While loading up our fridge i noticed a problem and asked about it to him. After Repeatedly bringing it up and him avoiding it, i finally asked why are you avoiding my question. All he could do was play dumb. What i thought to hopefully be a simple fix, im now realizing i need to buy parts totaling over 150 tax my time. Brett is shady and i will never be doing busines with Any Aarons again. I will be talking to cooperate. It is illegal to try and sell me a fridge claiming it makes ice, when you know it doesn't. The lines were cut, and the actual trays, and guts to make the ice maker are missing. If i would have noticed this before paying for it, i would not have wasted my time. THIS AARON'S IS A SCAM!!!
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