Oklahoma City, United States
13101 N Kelley Ave
N/A
+1 4057538770
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Car washOil changeRepair services
The week after Thanksgiving, 2020, we worked with a great salesman, JT. WE AGREED on price, 2021 RDX and signed initial paper work. However, the financial sales person was totally unprofessional. He was exactly the reason why car salesman get a bad reputation, and buying a car is not a good experience! He said he came over from the Honda dealership to work with us. He initially said the best percentage rate was 4.7%, we said no way, our credit was perfect and we wanted a max of 2%. He claimed there was no way he could do that. Then, by some miracle, he could do 2.7 % after discussing with Gen Manager. My spouse and I said how did you do that? Go down 2 % , when initially you said it couldn't be done...said we want 2% or we would leave, he informed us that there were NO- 2% deals out there on any 2021 luxury SUV's....He went back to Gen Manager. WE LEFT. Too bad Bob Howard. You deserve the bad reviews on YELP. I hope JT finds a better place to work! We are updating our review of Bob Howard Acura. We heard back from the gen manager, Ray, offering to attempt to rectify the situation and get our business back. We asked Ray for our original deal at 2% and that since it was Christmas time we wanted to do as much over phone or email as possible. Although we could not get 2% we did get closer, so we bought the car. No surprise, the financial salesperson we previously dealt with was no longer at Acura! However, JT was still there! and reviewed the car with us. I was very pleased! The new financial salesman, Colby, was professional and well versed, answering all our questions. We were in and out of the dealership in less then an hour. Thank you, Ray, Colby and JT!
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We were able to get an appointment quickly. When I arrived, they were friendly and prompt. Tony sat down to discuss the service my car needed. Once they looked at my car, I received a phone call, text, and email with detailed information on what was found. They completed the service within a few hours and had my car back to me the same day, which I had not expected. I appreciate the professional, thorough, and friendly service provided by Tony and the dealership. I highly recommend them!
The buying process was so easy and painless. We were pre-approved with a local credit union and were delighted when they said Bob Howard was a partner dealership with them. Our sales rep, Des, was incredible. She was kind, patient, and helpful! Sometimes it is the little details that matter. For me, that was her going above and beyond tracking down the vehicles second key. The previous owner had thought there was only one key, but just happened to come in the same day we were there. By asking a simple, "Did you ever find a second key?" Des was able to help us out a ton and that meant a lot. There are a ton of dealerships around, but Bob Howard is the only one I'll be recommending to my friends from now on.
I just wanted to let you know what great service we received on March 26 from your service consultant Jeff Lang. We are from Denver and got a error message on our Acura while in Edmond. He was professional, kind and courteous. Kudos to Bob Howard Acura for having such great employees. We may even come back to Edmond to buy our next Acura! -- Tom and Kelly V
Excellent service department. They always take care of me.
They are all very helpful and knowledgable! Jeff and Tony put my mind at ease and made accomodations for me throughout the entire process. The loaner vehicle was great, too!
Service rep Jeff did a great job to quickly get warranty work done on my TLX! He was very considerate and obviously very experienced. Thanks Jeff
I went to go buy my wife a new car(which I CANT stand dealerships at all). I went to several dealerships in the metro and for the most part, 90% of them were the same way, I couldn't even get my truck parked before the vultures were at my window. I decided to go home and look online at cars, then go look at them. I found a Acura TLX online at Bob Howard, so I decided not to call them and just go up there and look at it. When I arrived, no salesman rushed my truck and I was able to get out and look at the car I found online. A very nice sales lady came outside and asked me if I needed help or pricing on anything to let her know and she will help and she walked off. I was SHOCKED! Finally, a dealership that didn't pressure me as soon as I got there and she offered to help and left me alone. When I decided to purchase the car I found, I went into the office and got her. From that point forward she showed me that buying a new car CAN BE a great experience. She made the deal from start to finish easy and enjoyable, I loved it! The staff was helpful, friendly and FAST. After I signed everything and was leaving, I couldn't believe how easy and STRESS FREE that experience was. The car is everything they said it was and they have reached out to me several times since asking how I like the car and if they can do anything for me. I have NEVER seen the likes of great hospitality and people that stand behind their word! I WILL go back to this dealership when we decide to buy another vehicle. Awesome experience, I can't say it enough... THANK You Joni and Terry for the great experience!
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