Boerne, United States
1514 S Main St
N/A
+1 8882197847
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We ordered our rug on Saturday and received it the following Saturday, in just a week! The pad (fits exactly) arrived the following Thursday. Placing the order online was easy and the costumer service was great. I emailed CS several times with questions and got prompt responses from Robert, Steve and Emily. I will shop this site again when the need arrises!
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I am so delighted with the customer service with Incredible Rugs and Decor. I found the perfect rug and ordered it only to learn it was on backorder with an expected shipment date of Dec 31 2019. I received an email from Steve letting me know my options. I emailed him and he immediately got back with me. In the end I decided to wait for the rug. That was 5 days ago and I just received a text that my order shipped. I couldn't be more thrilled. I'll return to Incredible Rugs and Decor again. (And I must say, I don't usually give such glowing reviews).
From beginning to end our Incredible Rugs shopping and buying experience was outstanding! We had shopped locally for rugs several months with no luck, and had serious concerns with ordering rugs online. Incredible Rugs addressed our concerns and were able to get the 3 Karastan rugs we needed at a price that could not be matched. We now have the three rugs and could not be happier. From ordering to shipping, Incredible Rugs has exceeded our expectations. The selection, pricing, and service is far superior to local rug and furniture stores. The quality of customer service sets the standard other online companies should strive to attain. Calls were always picked up promptly and all interactions were courteous and professional. We would never buy an area rug from anyone else.
Had exactly what I wanted. Gave me a deal I couldn't refuse. Sent it out immediately. These folks 100% professional and went above and beyond my expectations.
I just ordered a couple rugs from this company and Robert was very helpful. I had a few questions so I called and left a message and they called me back first thing Monday. First I saw a rug here that I really like but of course have not seen in my home. Robert gave me a great suggestion, instead of ordering the 9 x 12, and if I don't like it paying the shipping costs or 100 or more to return it, order the smaller size, view the rug in my home to see if It works and then return it for just around 25. Then order the larger size if the rug is going to work. Then we found a rug at a store here that was great in my husbands office but the store had the rug priced at 8k. I used to sell rugs in a previous profession so I know the markup and knew the rug was way overpriced. I sent Robert a photo of the rug and he knew what it was right away and got me the same rug same size for 3400. The local store had come down to 5200 but I knew it was still over-priced. With the vast amount of choices they have any future rugs I want I will be ordering from here. And I ordered a great rug pad too at a great price. The local store did come down to a price of around 4200, tax included, but it was too late by then. If you are willing to try a smaller rug before ordering the larger size for a small return shipping fee this place is a great option.
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