Bootle, United Kingdom
290 Knowsley Rd
N/A
+44 1519223841
Toilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Couldn't fault all the staff, be it the receptionist or the doctor. Especially Dr Locke who was very caring and helpful despite the unusual circumstances. As for the receptionists, each one I spoke to were professional and accommodating.
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THIS IS A JOKE!! Absolutely WORTHLESS TELEPHONE APPOINTMENT: Call us at 8am tomorrow. 8am: Line is busy and you can't get through After 40 minutes trying: We don't have appoitments at this stage call us back tomorrow at 8am!
Used the Surgery as a\ last roll of the dice\ had recently had an operation and could not get any communication with surgeon or his team and was left very frustrated . Called Reception explained my situation and asked if anyone could be prepared answer some queries I was concerned about after the surgery etc . I was called on two occasions by the Dr and receptionist , who after many calls contacted the Surgeon secretary , which eventually resulted in an emergency consultation of which resulted in very positive results . Extremely grateful to both Doctor and receptionist who showed patience , empathy and professionalism . Never expected this indepth support . Thankyou much appreciated.
I am currently at home in bed which I have been for six days very ill. Having spent the best part of 90 min getting though and chatting to staff at 111 they referred me to my doctors as a matter of urgency to have my antibiotics changed as breathing not improving. Rang up to be greeted by a girl called tracy whose \Computer says No\ attitude without or before reading the urgency of what is required which had been written on my notes. God help us, i'll stay ill possibly worse because the girls awful customer service. It was truly disgraceful!!!
The staff are very helpful, at my age I go quite a lot I'm 62 (82 realy)they are like my daughters and granddaughters if you can't get an appointment they do there best to get you sorted one way or another
Deli
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