Boston, United States
968 Massachusetts Ave
N/A
+1 6175415600
Went here pretty last minute not knowing anything about renting storage. The manager Malcolm Johnson went through every piece of the process with me to make sure I knew what I was doing and I was comfortable with what I was paying for. Another employee Antonio Oliver took his time and showed me several units after I found something wrong with the first 2 (did I mention I'm very picky?). All in all although I was nervous about the location the 2 guys that helped me made me extremely comfortable to the point where I had no interest in renting any where else. I never leave reviews but they were so great I had to ask for their full names to leave one. Keep up the great customer service!!
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Went to the cubesmart on mass ave brianna tyler, devonte jackson and the manager mike was extremely professional and helpful. All exceeded my expectations and the security guard was even cool. Informative and polite....all went well also we went back to move out of the unit and it was a breeze. Fast and easy.
Extremely rude staff!! I was conducting a move with a family member across the country and the manager Tara was so rude to us. She was rude on each phone call and even at one point had the audacity to tell us she did not believe who we said we were and hung up on us. It was not your typical move as it was with an elderly woman and a family member across the country but there was no understanding of those circumstances even though it was communicated 4 times. Completely do NOT recommend using this place. I also advise that the company train their managers to be courteous and helpful rather than the experience I had. Such a BAD experience.
I would highly recommend to spend your money at UHAUL or ANYWHERE else other than CUBESMART. VERY UNPROFESSIONAL, & unless you want to deal with the managers (TARA BOVILL’S) miserable attitude whenever you need to visit your storage unit then this is NOT the place to Store !
Access hours are severely limited because of the clientele in the neighborhood, whig is problematic. But the facility is clean and the front desk staff is helpful.
Deli
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