Boston, United States
2 Battery Wharf
N/A
+16176033100
After spending a 4 hour drive with my pregnant wife from Albany I looked forward to a relaxing couples massage. We booked a couples PM massage at Exhale to relax before checking into our hotel room next door on battery wharf. My wife called reception and notified them of our anticipated delay traveling that AM prior to us leaving Albany NY. We were assured pushing our appointment out 30-45 mins would not be a problem. Upon our arrival, the receptionist made it aware to us we had 15 minutes left to prep dress and enjoy the remaining time of our appointment. My wife and I both enjoyed a nice 5 minute massage for 400.00 with absolutely zero customer service and or satisfaction. My massage therapist was great and super understanding, she also tried convincing the receptionist to be real on our behalf, which was rudely dismissed by the young she-devil behind the counter. I’ve never been so brutally disrespected and abused by a functioning business before. As opposed to cancelling or rescheduling our appointment we were scammed and lied to by exhales front desk. No coupons, discounts or offers of any kind were given to offset our loss. I will be rating this as one star, as zero is not an option, here as well as elsewhere.
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Love this spa!!! It's very soothing and relaxing as a spa should be. Great selection of classes and services. Staff is very friendly and knowledgeable. I definitely prefer this location to the back Bay, although they are both exceptional spa day options!
I’ve been getting monthly facials for the past 6 months with Victoria Perez. She is a true professional and really cares about me and my skin routine and takes care of me every month. She analyzes my skin and we celebrate together how much my skin has improved and benefited drastically from these facials. I cannot say enough about how happy I am.
Massages and Facials were fantastic but the front front desk people were awful. No customer service, screwed up the booking, and complete lack of customer service skills. What was supposed to be a fun girls day out turned into a complete let down. Will not be bringing my business back here!
Fantastic experience by well trained and friendly staff ..... great amenities!!!
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