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Massachusetts State Retirement Board

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Boston, United States

mass.gov
State government office· State police

Massachusetts State Retirement Board Reviews | Rating 1.6 out of 5 stars (5 reviews)

Massachusetts State Retirement Board is located in Boston, United States on 1 Winter Pl 8th Floor. Massachusetts State Retirement Board is rated 1.6 out of 5 in the category state government office in United States.

Address

1 Winter Pl 8th Floor

Phone

+1 6173677770

Accessibility

Wheelchair-accessible entrance

Open hours

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J

Jasmine Jones

Horrible customer service and extremely hard to get simple questions answered.

E

Enviro mental

I have called a total of three times and every time my call was answered within the first 3 rings. The service person was knowledgeable and helpful. I got all my questions answered clearly and efficiently. My experience couldn't be better.

R

Robert Regan

I began the refund process on December 22nd. At this point I've made 3 in person trips to their office and I don't even know how many phone calls to try to figure out how they lost my refund check and rollover packet in the mail. It is now March 5th and I am still dealing with this. The incompetence of this office is astonishing.

M

meghan McCarthy

There is absolutely no reason it should take 8-12 weeks to process a refund request. I have been calling every 3 weeks to check the status and each time I am told, “ it’s in the final stages, it’s completed, just waiting for it to be signed off on, give it 3-4 weeks”. People usually request withdrawals because of unforeseen circumstances, to make them wait months is rediculious. I put my request in November and it’s now February. Had emergency surgery in November, no income in 2 months and now have medical bills going to collections because BOR is decades behind the times processing requests.

K

Kevin Russell

Nobody answered the phone I let it ring 10 times

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