Boston, United States
296 Cambridge St
N/A
+18572770133
Don't waste your time at this store! I asked for insurance to be removed from my phone (twice) and instead they added insurance to all lines on my plan, resulting in an erroneous charge of almost 100--after visiting their store twice about this same issue. Note that this is an authorized retailer, not an actual Verizon store. I'd take your business to an actual store, like the real Verizon store in Harvard Square where they immediately figured out the issue and rectified it appropriately.
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Be careful if they offer you a free tablet. I asked the correct questions because I didn't want any extra set up or monthly charges. I got slammed with a 180 bill that had set up, access and monthly device fees. Thankfully I got my bill within the 14 day window that I can return it. Salesman had no idea what he was talking about or lied!
I'm in the category of the tech illiterate old guy. For several months I've been driven to distraction by overage charges for usage. I finally went to the store where I had signed up for the Verizon plan. In minutes Stavros looked up my info and figured out the problem. He put me into a different plan for unlimited usage , which started by dropping charges already accrued for the current month. Within max ten minutes I was out of the store and happy. So much better than dealing with a so-called customer service call center. Thank you Stavros.
"sales man "V" was fantastic. answered all my questions and completely set up my phone, billing and contacts. I would highly commend and recommend him. Cambridge Street (Beacon Hill) location is so convenient and accessible for me and other employees at Mass. General Hospital. Spread the word and you'll get so much business from hospital employees alone
Good guy Randy, I forgot to leave a review a while back in June. Got us all hooked up with the right phones and the right plan. He was very knowledgeable and easy to work with. 10/10 would go again.
I was paying too much for my daughter's and my plan and phones! Matt got everything straightened out for me! He was so helpful and I'm going back there ( Cambridge st Verizon) for my new phones! Thanks Matt, no one from Verizon has ever taken the time to help me!
I can't think of something more dreadful than going to the Verizon store to update my wireless plan and phone, BUT this trip was actually fun and enjoyable. V was AWESOME. He explained everything, was easy to work with, very attentive to my questions and what was best for my needs out of my plan. If you are a Verizon user - go to this store over any other. And if you aren't on Verizon, you should be. Better is better!
I write this review only to praise and laud your salesperson Jared. He demonstrated professionalism to an impressive degree juggling numerous customers and phone calls all at once, while making each feel that attention was being paid to them. He patiently addressed concerns, mixed in a perfect amount of humor and personality to set nerves at ease, and was extremely knowledgeable and timely in his assistance. Absolutely phenomenal salesmanship and interpersonal skills.
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