Bournemouth, United Kingdom
96 Poole Rd, Westbourne
N/A
+44 1202767109
Says that they are open during lockdown but as of Friday 1pm they aren't...
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I would not recommend this Dry Cleaners to anyone. I brought my duvet for cleaning on November 9, 2019 thinking that I was well-prepared and would get it back in a week's time. In the end I had it back on 23 December. When it was returned, it was still damp! When I tried to pick it up on the weekend of 16 Nov. I found there was some big oil stains on my Down duvet so I told Josie's mum and she told me she would sort it out for me. Then a few weeks later, when I called Josie and told her that I was going to pick it up at 11 am. She told me it was ready. However when I turned up at 1 pm she then told me that it was not ready. Already feeling quite unhappy about the delay, she then told me she would deliver it to my house on that afternoon. But she never showed up in the end. The following Monday when I called and found out what was happening she said there was a family issue so she could not come. Obviously up to that time, it was 21 Dec and I really had enough, so I reminded them that it was Christmas and my family guests needed to use the quilt. Eventually It was her mum who delivered the damp quilt. I understand in business, there are circumstances that might happen and may not deliver the best service they hope for. However, in this case I do not think they were trying hard to rectify the case and make sure the customers is happy. They could have apologised and delivered a clean fluffy quilt, which I expected by paying 19 for the service. Alternatively they could have apologised and offered me a voucher so I will return. But they did not do any of these. In this case, I do think their Customer Service is not good or definitely not satisfactory.
An exceptional dry cleaners in Westbourne. Josie who owns and runs it couldn't be more helpful, friendly and accommodating. Prices very reasonable and all items of clothing beautifully pressed.
Very good and helpful
Be very careful using this cleaners they ruined an expensive sweater of mine and offered me no compensation at all. Michael Bennett.
Quick, reliable and affordable
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