Bowmanville, Canada
2379 Durham Regional Hwy 2 #224
N/A
+1 9056970310
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Just yesterday I came to the Bowmanville store to buy and pick up the cellphone case. Of course I phoned them and confirmed the price of product which I need before I came there. But I couldn't believe it what happened there. One male employee showed it and asked to 50 dollars. So I explained some female told me it was 30 dollars just 15 min ago. He said it is up to you. That was horrible experience. Actually the price of that is 14.99 in Amazon Canada. Ireally
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Was shopping in the area I popped in to ask a couple of questions about routers and such. Got great answers which confirmed what I was thinking , Didn't buy anything but I was impressed with their answers . Thanks for confirming my ideas.
I came into the store 10 minutes before close with a newly broken phone hoping to get a new one. 10 minutes before close is obviously not ideal for any employee. I was greeted and welcomed in anyways. Mike an Jahon were exceptional and understanding. I walked out with a new phone and full appreciation. Thank you again.
I made the mistake of going through The Source for my Virgin Mobile phone plan. I was conned by staff or I was unfortunate enough to encounter an untrained staff member. I believe the former is more likely. Out 120.00 after being told I'd be getting 100.00 back through a lower monthly phone bill. Told my phone plan with tax was 61.00 when in fact it's 70.00 tax in. The deception or ineptitude continues... signed up for the promotion which was an additional 5.00 off phone plan. I did not get the 5.00 off. My plan states 5.00 off if eligible, which according to the staff member I'd receive. Lies or poor training, either way I'm out a lot of money and trapped in a 2 year contract. I trusted the sales person to be honest so didn't read over contract in depth, which was confusing to begin with. Zero stars is what I'd like to give them. My advice is to get your phone plan through any store except The Source in Bowmanville. Its disgraceful that during a pandemic, when we need to care and support one another a little more The Source appears, in my view, to choose by not properly educating staff or outright deception to add to financial burdens of their customers. Sad.
Don't buy headphones here UNLESS you specifically know you want them because they won't take them back! I purchased a pair of Beats Wireless 3 headphones on the boxing day sale for my wife. The sales person Don was very helpful and spent quite a bit of time offering me the extended sales warranty but didn't mention that with headphones, 'all sales are final' with the only exception being defect. When I returned home with them my wife opened the box to realize that the headphones were WAY too big and would not be suitable for her. I tried calling The Source customer service...zero solution or remedy; they wouldn't even allow me to speak with a supervisor to explain the situation that I had purchased them only a couple hours prior and hadn't even worn them. I called the store and spoke with the sales person who advised the same. I commented that it would have been nice to know that 'all sales were final' and that definitely would have influenced my purchase. He remarked that it's stated on the bill of sale. (Little help after the purchase is made). I was referred to the Apple Store who are in the process of assisting us with remedying the situation. I would have been better served by going directly through Apple than The Source and saved a great deal of customer service phone calls. Would not recommend purchasing this type of item without first listening to them, trying them on and making sure they are suitable because if you're not happy (for any reason other than manufacturer's defect), you're on your own.
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