Boynton Beach, United States
8201 96th Ct S
N/A
+1 5614360740
Quality material, great customer service Nick - Wooden Shoe Gardens
like
Had a garden that needed attention. Jeff came and checked it out. Made suggestions. Now the garden is beautiful. Great hardy plants. His workers are knowledgeable and a great help.
these are the rudest people that you can ever deal with. I would not ever use these people for anything!!!!
TL;DR: In this entire transaction I have found Big Orange to be petty, irresponsible and entirely without sincerity for (smaller?) clients. Also, I recommend that you not issue any payment to them until all of your work is completed, however minor the outstanding items might seem. Details: Jeff's team did a nice job on the work they actually performed for us (we spent over 1800). However, they did not issue us a proper refund for work they never delivered, grabbing us at the last minute for fifty bucks. Due to some confusion, they were unable to get past the subdivision security on their last scheduled trip. Jeff promised "no problem" and to return "next week" However, over a period of TWO YEARS, we rescheduled Big Orange to come move our young tree perhaps half a dozen times. Each time, they completely blew us off. No phone call, no email, no tree. They only responded when I engaged them to ask "what's up with our tree?" When I finally demanded for a refund for this piece of the project that was quite obviously never going to be done, the office manager, Priscilla (Jeff's wife), acknowledged the company's complete negligence, writing: "I am no longer able to apologize for this [...] You are right. I will process [your refund] and mail it on Friday." Our "200 refund" came this week As a check for 150. Big Orange capriciously charged us 50 for a failed entrance attempt, yet somehow made no reconciliation for failing to make -every single appointment- they'd made with us since. At no point in our two-year history was any suggestion made that we would be subject to an arbitrary fee for a failed appearance, nor were we told that Big Orange would routinely abandon their commitments to come finish the work we'd contracted them to do.
Rude, unhelpful; will not be using them and I suggest that no one use them if you value basic manners. Wish I could give them zero stars
Very Fair Plant Prices & Big Selection.
Big orange has lost all our respect they installed dead plants, Palms and trees. We failed our landscape inspection and they promised to replace the dead palms and plants. Many promises never kept and feel they will never follow through. We're going to have to spend thousands to have them Replaced by others We don't recommend you attempt to do Business with Big Orange
they have all the plants you will ever need
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