Boynton Beach, United States
1319 N Federal Hwy
$$$
+1 5617370615
N/A
Mercedes runs a tight ship! She was really wonderful to deal with. She reviewed all of my paperwork carefully and caught an error on my paperwork about my drop off location and fixed it right away - she never would have caught that had she not taken the time to ask me where I was moving and double check that with what I put online when I reserved the truck. My truck was ready for me to pick up and it was clean and good to go. Ken showed me how to open the back and even helped me get my bike in the back since I had to bike over there to pick up the truck. Moving sucks in general, so it was really nice to have a pleasant experience the day before my move.
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Don’t go to this place!! Its a fake location!! I made an appointment paid and when I came to install and they don’t install!!! Lost money and time!!! Go to Pompano Location its better!!!Fake Advertising
Useless...all I can say. Could not pickup the night before to leave early. Had to wait till 9am the next morning but that was clear from the beginning. Got there, got the contract done and the trailer had two flat tires. They refused to swap tires from another trailer over to get me going. Wasted 30min on the phone trying to get that resolved, ended up getting so late that I had to rearrange my entire day for the next day to do my trip 24h later. All I got was a shoulder shrugging. Customer service....non existent. In my business we bend over backwards to make things right by the customer no matter how much. This is not about the 35 rental fee, this is about how your faulty equipment totally inconveniences your clients. THAT concept does not sink in. To U-haul it is 35 to the client it is a day cleared of appointments, arrangements made for kids or pets, friends asked to help etc. Time wasted because they just don't care.
This place is terrible, I brought two boxes and I realized that they are too big for what I need them for and I decided to bring them back and exchanged for two smaller one, there's a guy name George said he's the manager and he can't exchange them without the receipt, I told him I can show you the transaction on my credit card then he asked me to leave, I called corporate and they told me yes he should be able to exchange them or give me store credit and even retrieve the receipt but George chose not to and asked me to leave the store... So you guys need to know when you go to that U-haul it is on federal Hwy on Boynton Beach what you're going to get...
Reserved a 17ft truck one way over a week ago. Uhaul of Boynton Beach called me THE DAY BEFORE my reservation to tell me I couldn't have the 17ft truck but could give me a smaller one and an extra day. They said \it's a company policy not to rent 17ft trucks one way\ THEN WHY IS IT AVAILABLE TO DO SO ON YOUR WEBSITE??! 1. I don't even need 5 days. 2. If I wanted to reserve the 15ft why wouldn't I have done it 3. No I don't want a larger truck either - I don't need it, again I would have reserved a 20ft if I needed that 4. I went into the store four days ago and asked about my reservation and picked up boxes - no mentioned of a truck change Lastly, why wouldn't they call and let me know the minute they got that reservation instead of THE DAY BEFORE? I don't know if any of you have moved before - but it's beyond stressful, even more so moving out of state, alone. UHAUL made it SO much worse by this inconvenience. My company supports budget rentals - and now I know why. I'll NEVER rent or buy anything from uhaul again - and you shouldn't either unless you want a stroke from their terrible service. UPDATE: customer service DID call and offer me 200 less but also told me that is in fact NOT a company policy like the guy at Boynton Beach stated that 17ft trucks couldn't be rented one day. So I cancelled the reservation and went with Budget who has unlimited miles PLUS is way cheaper - like 300 cheaper even after the 200 off uhaul gave me!!
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