Bracebridge, Canada
721 Manitoba St
N/A
+1 7056457528
DeliveryIn-store pick-upIn-store shopping
Our family wanted to add a stone fireplace in our living, and had put it off for many years because of the cost. We decided to make this the year, and consulted four different company, including Muskoka Stone & Hearth Co. There were two issues that were impeding a smooth installation: an electrical plug a the vent being close to the gas meter. While the other three companies gave us a \Don't worry about it (wink wink). We will make it happen\, Muskoka Stone and Hearth acknowledged these issues, and sought clarification on each, sending us their electrician to do a review and requesting the gas company visit as well. When all answers were obtained, they let us know how each challenge will be handled. None of the other companies cared about doing things the right way; only M S & H insisted on doing things safely and up to Code. We APPRECIATED this because we are safety-minded and want the work to be done correctly. We also chose M S & H because every time we showed up to review their vast, beautiful showroom of options (units, stone, mantels, etc etc), we were given their full attention and care. We didn't feel rushed, always received information on pricing, and they made us feel comfortable and valued! In the end, the team of professionals that were sent to our home in stages (carpenter, electrician, gas and unit installers, and the stone masons who meticulously chose, cut and placed each piece of stone), were all very clean, very polite and hard-working! What a great team you are. It was a worry-free experience and worth every penny to our family! We encourage you to visit their amazing showroom, meet the great staff and get your dream project started today! You will NEVER BE DISAPPOINTED!!
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Went in on a Saturday needing some parts for my wood stove. I know none of the proper terms for the parts but explained what I was looking for. Gentleman at the counter knew what I was describing and went in the back I got a pile of samples for me. I was able to pick out the one I needed from the samples and he gave me what I needed. Never figured I would be able to get parts on a Saturday. Now I can get my stove going again and keep house warm for family
Chimney fire. Insurance claim. Very stressful time what with a fire and Covid 19. Zach the installer is very smart. He came out and gave us a quote within a week. Asked for a fireplace quote? No reply? Smallish job by Muskoka standards. Zach says he can’t schedule the work? Janet says they are very busy but she also can’t schedule the work? Then we waited for a repair date. 3 emails and 2 phone calls later Brent advises nobody gave him my messages? Lost me in that one sentence. Do you even want the work or only big landscaping jobs? We cancelled and will go elsewhere. Lesson for this firm: if a customer can’t get you to return a call BEFORE you start the work, chances are slim to none you will be calling them back after you have the money and when there’s a problem. Good luck Well that’s a tricky ‘twist’ in what was said?! I think your excuse for NOT returning emails and phone calls on multiple days was Covid 19. Maybe you need to justify the poor service?! And maybe you need to think about your customer care. Just read your reviews posted here. We are not the only people saying you don’t respond \u200d️ Ps. We bought a new fireplace from FIRE WITHIN
Over the past few years I've seen these guys complete some very impressive projects, big and small. Boyd and his sons know what they're doing and definitely should be one of your first choices if you're looking for custom stone or concrete work in Muskoka.
Went there around the end of August looking to purchase a wood pellet stove. Talked to who I believed to be the owner.At first he seemed interested in selling to us in fact he sent someone over to check our place out for a stove but that was it, after a number of phone calls and no return calls we gave up and gave the business to his competition who gladly helped us out.lm guessing he really doesn't need the business or the money Jim an Donna Alexander
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