Braintree, United States
400 Franklin St
$$
+1 7813560602
N/A
Kerbside pickupNo-contact deliveryDeliveryTakeawayDine-in
Good for kids
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeHealthy optionsKids' menuOrganic dishesQuick biteSmall platesVegan optionsVegetarian options
My 11 dollar toasted steak and white cheddar sandwich was two pieces of bread pressed flat around what appeared to be a single slice of steak. See photos for reference. I'll give them this- the bread is good. But I didn't pay 11 bucks for an 8 inch slice of bread.
like
I had a very unique experience at that Panera location. I was about to pick up my lunch and waited patiently in front of the pick up counter, located at the kitchen. My order contained only plain bagels and two drinks. It took a while to prepare my order but during lunch time, it can be busy of course. After a while, I saw my order sitting on the eady for pick up\ counter. My idea was to grab my already online paid order and leave the restaurant like I would always do here and in other Panera locations. This time, the manager of this particular location was close by and noticed me taking my order like every other customer would do. Suddenly he approached me from the side and yelled at me, why I would touch my order. It was a very weird and disturbing situation, since he came very close and pumped himself up right next to me only a couple inches away. It seemed like he lost it for a second completely, since the whole store must have heard him. He explained in his own unique way, that because of Covid I am not allowed to touch MY ORDER before HE TOUCHED it to hand it out to me . The manager of this location thought it is a good idea to explain the COVID RULES a COUPLE INCHES away from my face . I understand, we are all uncomfortable and stressed during this pandemic. But from a manager I could at least expect a civilized approach and adequate communication. The whole visit was very embarrassing and shocking. So, be careful when you take your order!!! :P
We ordered chicken & white rice soup, broccoli cheddar soup and BBQ chicken salad. The texture of soups are soft and smooth. The chicken & white rice one is a little bit spicy. We love the salad because of the ingredients. Just not 5 star because of some table is not clean and we can't sit on the preferably table. Social distancing was practiced.
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