Brandon, Canada
901A 18th St N
$$
+1 8662378289
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Repair services
All this company cares about is your money, customer care doesn't care about you! I pre-ordered something online and it hasn't arrived for almost a month and it doesn't look like it's going to arrive, so I asked for a refund and they don't want to give me they hanged up on me because they don't want to give me a refund and then if this was Amazon or any other site, they will give you a refund straight up rather they told me to buy a new one. And this isn't the first time it's happening.
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Not a good experience at all. You have to wait in queue for long because the person at customer service is busy on their PC and talk with other employees endlessly. They just don't care about customer time. Unfortunately there is only one store of Bestbuy in Brandon. Next time I would go to Winnipeg if I ever need to buy stuff from Best Buy. One of the few stores that do not greet you when you enter the store. Very bad customer service Best buy please invest in your employees, they should at least smile at customers when they enter the store. Two stars only for Best buy brand ; I purchased lot of stuff from them. P.S. Please improve your Brandon,MB store.
Ordered from their website for delivery as only essential items can be bought in store due to COVID. They shipped UPS from Brandon MB to Meadowbrook Village, MB which is 5 minutes east of Brandon. UPS said that my address was incorrect (it was not) and they contacted Best Buy to get the correct address. Best Buy did not contact me at all to inquire about my supposedly incorrect address. UPS proceeded to return to sender but not to the Best Buy in Brandon where it came from but to Best Buy in Langley BC. I sent Best Buy an email explaining the situation and asking how I can get my item. Not only did it take them 7 days to respond, but when they finally did it was a generic here’s how to check the status of your order email! Had absolutely nothing to do with the email I sent them! Absolutely horrendous service from Best Buy from start to finish!
Every time I buy something from Best Buy it becomes a hassle. Today I tried to return an unopened item bought online. We have been in lockdown because of the pandemic. We are now able to leave our homes and go to retail stores. Today, 3 days after the stores opened I ventured out to return a few items I had bought online. All other stores in town have extended their return deadlines to accomodate the lockdown. Not Best Buy. They claim their store has been open for returns. They expected me to defy the provincial lockdown and break the the rules and come to their retail store just to return my product by their deadline. They don't care about the provincial health directives. They don't care about their customers. They only want your money. Worst customer service in town.
I was looking for a sandisk extreme pro 256Gb in this store but they're not available. I guess there items1 is not as complete as in other branches in big cities. Unless, you're looking for some common/popular electronic gadgets/appliances, you find it here.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance